P2P Livechat
On-site: KL
Job Description:
Responsible for supporting and professionally mediating / arbitrating customer disputes
within the P2P market.
Investigate and monitor customer's transactions, take necessary actions to prevent
fraudulent activity.
Perform cross-checking and analysis to identify product improvements and present
these to stakeholders and peers.
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company's platform/product including keeping abreast of
general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of
current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to
constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary
discrepancy or situational risk to management on time.
Continuously seek improvement to enhance team’s performance and work efficiency
including overall work process.
Requirement
- Must be able to speak and write Chinese fluently.
2-3 years experience in customer service, trained in frontline operations (Livechat and
Email)
Advantageous for candidates with experience working in financial institutions, fintech
handling disputes resolution / conflict mediation
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this
position. .
Good communication (written and spoken) skills to effectively understand customers
(buyer/seller) perspective and resolve any disputes and discrepancy.
Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm
/4pm-1am /12am-9am)
P2P Livechat
On-site: KL
Job Description:
● Responsible for supporting and professionally mediating / arbitrating customer disputes
within the P2P market.
● Investigate and monitor customer's transactions, take necessary actions to prevent
fraudulent activity.
● Perform cross-checking and analysis to identify product improvements and present
these to stakeholders and peers.
● Ensure efficient and excellent customer service experience provided
● Be well equipped with the Company's platform/product including keeping abreast of
general market conditions
● Diligently and effectively manage and follow up on inquiries/complaints of
current/prospective clients
● Possess a strong ability to understand what customers truly need and convert it to
constructive feedback and suitable solutions for management
● Ensure frontline operations are smooth, including flagging out any necessary
discrepancy or situational risk to management on time.
● Continuously seek improvement to enhance team’s performance and work efficiency
including overall work process.
Requirement
- Must be able to speak and write Chinese fluently.
● 2-3 years experience in customer service, trained in frontline operations (Livechat and
Email)
● Advantageous for candidates with experience working in financial institutions, fintech
handling disputes resolution / conflict mediation
● Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this
position. .
● Good communication (written and spoken) skills to effectively understand customers
(buyer/seller) perspective and resolve any disputes and discrepancy.
● Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
● Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
● Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm
/4pm-1am /12am-9am)