OTC Specialist Order Fulfillment

Job Description

The Position

The GDO Order to Cash (OtC) Order Fulfillment Specialist will work with a team of professional OtC colleagues in the GDO Kuala Lumpur Office delivering and managing end to end OtC processes. Additionally, the OtC Order Fulfillment Specialist will work daily with our global BPO partner who executes OtC Transactional services for Organon in the Region. The Order Fulfillment Specialist will be expected to support/backup as needed in a selection of the OtC process areas (Collection & Cash Applications, Credit Management and Order Management).

The Order Fulfillment Specialist will contribute to ensuring all OtC Order Fulfillment and shipment documentation processes and transactions is complied with accounting standards, policies, SOX and statutory requirements. The Order Fulfillment Specialist will also provide input to the global process owner group for operational opportunities for process and control design, as well as vendor experience. The Order Fulfillment Specialist will work collaboratively with our BPO, Organon Customers & Markets to have a full understanding of the business model & dynamics.

The OtC Order Fulfillment Specialist will be a key contributor in standing up OtC Operations under the new ERP SAP S/4 Hana platform and associated with OTC order fulfillment system. They will help to build a strong governance and relationships and establish stable, effective, standardized and controlled OtC process delivery to our GDO internal stakeholder and external clients

Position Responsibilities:

OtC Process delivery:

• Deliver services in accordance with agreed Service Level, Controls and Governance.
• Adhere to policies and internal controls, comply with OtC order fulfillment included letter of credit guidelines, ensuring process and SOX controls are executed in a timely and accurate fashion to ensure our control environment remains robust.
• Support the order fulfilment end to end process to ensure timely delivery of products.
• Responsible for complete set of shipping documentation functions within Supply Chain.
• Manage Letter of Credit transaction to ensure timely and accurate processing that has complied with international trade regulations.
• Bring a process improvement focus, supporting implementation of best practices and a project management discipline.
• Collaborate with internal and external auditors to support successful audit results and compliance with US GAAP and company policies.
• Support training, accuracy, and timely delivery of work outputs.
• Participate with process owners and other GDO Center colleagues to help identify opportunities to drive efficiencies through continuous improvement.
• Maintain professional and detailed process and related internal control documentation such as global SOPs, Regional Work Instructions etc in coordination with the OtC Global Process Owner & ICC.
• Provide consultative support to our outsource partners in Genpact Dalian and ensure timely resolution of issues
• Resolve escalated queries in accordance with agreed SLAs
• Collaborate cross functionally within the company/vendors/employees to resolve process and/or technical issues Athena and associated OtC systems.
  
  
  

Support Internal Stakeholders:

• Participate in process change and improvements
• Deliver 'world-class service' experience for customers, fellow employees, and stakeholders.
• Collaborate cross functionally
  
  
  

Perform a variety of responsibilities within the Order to Cash (OtC) tower as requested

Education & Experience:

• Bachelors Degree in Business Administration, Accounting or Finance or other related to OtC
• Minimum 2-3 of years of experience in a finance or accounting department of a multinational company preferred, Fresh graduates are encouraged to apply
• Fluent in English. Knowledge of Mandarin is valued but not a requirement
• Prefer Experience in SAP S4 Hana, order fulfilment, shipping documentation & letter of credit knowledge.
• Experience with Internal or External Audit valued.
• Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.
• Demonstrated ability to maintain financial controls.
• Experience with continuous process improvement projects
• Pays attention to details, produces accurate deliverables, and consistently meets deadlines.
• Good financial background with experience in accounting processes valued.
• Proactive style in implementing new processes.
• Experience working in shared service environment
• Good communication skills for both written & verbal.
  
  
  

Required Abilities:

• Work under pressure to meet deadlines
• Problem solving and critical thinking.
• Teamwork orientation with Strong customer service and collaboration mind-set
• Process improvement and drive for results.
• Proactive
• Deliver efficiencies, compliance, and control through standardization
• Attention to details
  

Job Description

The Position

The GDO Order to Cash (OtC) Order Fulfillment Specialist will work with a team of professional OtC colleagues in the GDO Kuala Lumpur Office delivering and managing end to end OtC processes. Additionally, the OtC Order Fulfillment Specialist will work daily with our global BPO partner who executes OtC Transactional services for Organon in the Region. The Order Fulfillment Specialist will be expected to support/backup as needed in a selection of the OtC process areas (Collection & Cash Applications, Credit Management and Order Management).

The Order Fulfillment Specialist will contribute to ensuring all OtC Order Fulfillment and shipment documentation processes and transactions is complied with accounting standards, policies, SOX and statutory requirements. The Order Fulfillment Specialist will also provide input to the global process owner group for operational opportunities for process and control design, as well as vendor experience. The Order Fulfillment Specialist will work collaboratively with our BPO, Organon Customers & Markets to have a full understanding of the business model & dynamics.

The OtC Order Fulfillment Specialist will be a key contributor in standing up OtC Operations under the new ERP SAP S/4 Hana platform and associated with OTC order fulfillment system. They will help to build a strong governance and relationships and establish stable, effective, standardized and controlled OtC process delivery to our GDO internal stakeholder and external clients

Position Responsibilities:

OtC Process delivery:

• Deliver services in accordance with agreed Service Level, Controls and Governance.
• Adhere to policies and internal controls, comply with OtC order fulfillment included letter of credit guidelines, ensuring process and SOX controls are executed in a timely and accurate fashion to ensure our control environment remains robust.
• Support the order fulfilment end to end process to ensure timely delivery of products.
• Responsible for complete set of shipping documentation functions within Supply Chain.
• Manage Letter of Credit transaction to ensure timely and accurate processing that has complied with international trade regulations.
• Bring a process improvement focus, supporting implementation of best practices and a project management discipline.
• Collaborate with internal and external auditors to support successful audit results and compliance with US GAAP and company policies.
• Support training, accuracy, and timely delivery of work outputs.
• Participate with process owners and other GDO Center colleagues to help identify opportunities to drive efficiencies through continuous improvement.
• Maintain professional and detailed process and related internal control documentation such as global SOPs, Regional Work Instructions etc in coordination with the OtC Global Process Owner & ICC.
• Provide consultative support to our outsource partners in Genpact Dalian and ensure timely resolution of issues
• Resolve escalated queries in accordance with agreed SLAs
• Collaborate cross functionally within the company/vendors/employees to resolve process and/or technical issues Athena and associated OtC systems.
  
  
  

Support Internal Stakeholders:

• Participate in process change and improvements
• Deliver 'world-class service' experience for customers, fellow employees, and stakeholders.
• Collaborate cross functionally
  
  
  

Perform a variety of responsibilities within the Order to Cash (OtC) tower as requested

Education & Experience:

• Bachelors Degree in Business Administration, Accounting or Finance or other related to OtC
• Minimum 2-3 of years of experience in a finance or accounting department of a multinational company preferred, Fresh graduates are encouraged to apply
• Fluent in English. Knowledge of Mandarin is valued but not a requirement
• Prefer Experience in SAP S4 Hana, order fulfilment, shipping documentation & letter of credit knowledge.
• Experience with Internal or External Audit valued.
• Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.
• Demonstrated ability to maintain financial controls.
• Experience with continuous process improvement projects
• Pays attention to details, produces accurate deliverables, and consistently meets deadlines.
• Good financial background with experience in accounting processes valued.
• Proactive style in implementing new processes.
• Experience working in shared service environment
• Good communication skills for both written & verbal.
  
  
  

Required Abilities:

• Work under pressure to meet deadlines
• Problem solving and critical thinking.
• Teamwork orientation with Strong customer service and collaboration mind-set
• Process improvement and drive for results.
• Proactive
• Deliver efficiencies, compliance, and control through standardization
• Attention to details