Business Operation Support (IT)

Job Goals

• Provide end-user support by understanding and troubleshooting issues related to B2B, WMS systems, and other applications.
• Extract reports from the ERP system as per user requirements.
• Support other business applications, including MSTR(Business Intelligence ) and MYWAVE.
• Assist in documentation, budget tracking, and administrative support for system-related projects.

Principal Duties and Responsibilities

1. System Support & Troubleshooting

• Provide first-level support to end users for Business Application/Systems.
• Identify, analyze, and troubleshoot system issues with end users and escalate to programmers when necessary.
• Work closely with Business Solution Division to resolve technical or application-related issues.

2. Reporting & Data Analysis

• Extract reports from the application/system based on user requests.
• Collaborate with users to understand reporting requirements and formatting needs.
• Ensure data accuracy and provide insights where needed.

3. Business Administration & Budget Tracking

• Assist in tracking and managing IS or project-related budgets.
• Prepare cost analysis reports for software, licensing, and IS expenses.
• Support purchase requests and approvals for IS-related items.
• Maintain and organize financial and administrative records for IS projects.

4. Application Customization & Project Support

• Assist in Business Application or system and other application-related projects.
• Coordinate with stakeholders to ensure projects align with business goals.

5. Documentation & ROP Management

• Prepare user guides, ROPs (Right Operation Procedure), and process documentation for end users.
• Regularly review and update ROPs, incorporating new settings or practices when required.
• Maintain administrative documentation related to IS projects, ISO27001 standard and support activities.

6. Other Responsibilities

• Undertake ad hoc tasks as assigned by management.

Required Knowledge and Skills

• Excellent analytical and problem-solving skills to diagnose and resolve user issues.
• Strong communication skills to liaise with end users, vendors, and stakeholders.
• Basic database knowledge for troubleshooting and report extraction.
• Understanding of system workflows.
• Business administration knowledge, including budgeting, cost tracking, and documentation.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for reporting and documentation.

Qualifications & Experience

• Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience in application support or business administration is a plus.
• Fresh graduates are encouraged to apply.

Job Goals

• Provide end-user support by understanding and troubleshooting issues related to B2B, WMS systems, and other applications.
• Extract reports from the ERP system as per user requirements.
• Support other business applications, including MSTR(Business Intelligence ) and MYWAVE.
• Assist in documentation, budget tracking, and administrative support for system-related projects.

Principal Duties and Responsibilities

1. System Support & Troubleshooting

• Provide first-level support to end users for Business Application/Systems.
• Identify, analyze, and troubleshoot system issues with end users and escalate to programmers when necessary.
• Work closely with Business Solution Division to resolve technical or application-related issues.

2. Reporting & Data Analysis

• Extract reports from the application/system based on user requests.
• Collaborate with users to understand reporting requirements and formatting needs.
• Ensure data accuracy and provide insights where needed.

3. Business Administration & Budget Tracking

• Assist in tracking and managing IS or project-related budgets.
• Prepare cost analysis reports for software, licensing, and IS expenses.
• Support purchase requests and approvals for IS-related items.
• Maintain and organize financial and administrative records for IS projects.

4. Application Customization & Project Support

• Assist in Business Application or system and other application-related projects.
• Coordinate with stakeholders to ensure projects align with business goals.

5. Documentation & ROP Management

• Prepare user guides, ROPs (Right Operation Procedure), and process documentation for end users.
• Regularly review and update ROPs, incorporating new settings or practices when required.
• Maintain administrative documentation related to IS projects, ISO27001 standard and support activities.

6. Other Responsibilities

• Undertake ad hoc tasks as assigned by management.

Required Knowledge and Skills

• Excellent analytical and problem-solving skills to diagnose and resolve user issues.
• Strong communication skills to liaise with end users, vendors, and stakeholders.
• Basic database knowledge for troubleshooting and report extraction.
• Understanding of system workflows.
• Business administration knowledge, including budgeting, cost tracking, and documentation.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for reporting and documentation.

Qualifications & Experience

• Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience in application support or business administration is a plus.
• Fresh graduates are encouraged to apply.