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Key Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests and actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Qualification and Experience
- Minimum 5 years proven work experience as a Guest Relations Manager
- Degree in Hospitality Management, Tourism, Business Administration or relevant field
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Have a good command over verbal and written Korean and English language to meet business needs
- Customer service drive with outstanding communication and active listening skills
Apply now to be part of our exciting journey! If you’re ready to take the next step in your career, we’d love to hear from you! Send your resume to [email protected]
Key Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests and actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Qualification and Experience
- Minimum 5 years proven work experience as a Guest Relations Manager
- Degree in Hospitality Management, Tourism, Business Administration or relevant field
- Understanding of all hotel management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS)
- Have a good command over verbal and written Korean and English language to meet business needs
- Customer service drive with outstanding communication and active listening skills
Apply now to be part of our exciting journey! If you’re ready to take the next step in your career, we’d love to hear from you! Send your resume to [email protected]