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Key Responsibilities
Platform Operations Management
- Monitor and manage daily activities on the C2C platform.
- Ensure participating sellers smooth listing, purchasing, and transaction processes for campaigns.
- Assist in resolving operational issues related to sellers transactions and platform functionality.
- Work closely with BD team for monthly campaigns planning and executions.
User Support & Issue Resolution
- Provide assistance to buyers and sellers for any operational concerns.
- Investigate and resolve seller complaints, disputes, and escalations.
- Maintain a high level of customer satisfaction by ensuring timely resolution of issues.
Process Optimization & Compliance
- Identify inefficiencies and propose solutions to streamline processes.
- Ensure all platform activities comply with company policies and regulations.
- Monitor and enforce platform rules to prevent fraudulent activities.
Data Analysis & Reporting
- Track key performance indicators (KPIs) related to platform operations.
- Generate reports and insights to improve operational efficiency.
- Collaborate with cross-functional teams to enhance platform performance.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations, e-commerce, or online marketplace management.
- Strong problem-solving skills with the ability to handle complex issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in data analysis and reporting tools is an added advantage.
Key Responsibilities
Platform Operations Management
- Monitor and manage daily activities on the C2C platform.
- Ensure participating sellers smooth listing, purchasing, and transaction processes for campaigns.
- Assist in resolving operational issues related to sellers transactions and platform functionality.
- Work closely with BD team for monthly campaigns planning and executions.
User Support & Issue Resolution
- Provide assistance to buyers and sellers for any operational concerns.
- Investigate and resolve seller complaints, disputes, and escalations.
- Maintain a high level of customer satisfaction by ensuring timely resolution of issues.
Process Optimization & Compliance
- Identify inefficiencies and propose solutions to streamline processes.
- Ensure all platform activities comply with company policies and regulations.
- Monitor and enforce platform rules to prevent fraudulent activities.
Data Analysis & Reporting
- Track key performance indicators (KPIs) related to platform operations.
- Generate reports and insights to improve operational efficiency.
- Collaborate with cross-functional teams to enhance platform performance.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations, e-commerce, or online marketplace management.
- Strong problem-solving skills with the ability to handle complex issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in data analysis and reporting tools is an added advantage.