Customer Service Specialist
Company Description
ServAuto Malaysia is redefining the car aftercare market by emphasizing transparency, reliability, and quality. With over 50 trusted workshops across Malaysia, we ensure peace of mind for car owners through standardized services, genuine parts, and upfront pricing. Our mission is to simplify, clarify, and make car aftercare trustworthy for every car owner in Malaysia.
The Opportunity:
A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
In this Role, you’ll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Required to support combination of products (Service Packages, Tinting, Dashcam and more) to support the business needs after being trained for required skills
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Requirements:
- MUST have good command of spoken and written ENGLISH, MALAY language
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical-thinker with attention to detail
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts including weekends and public holidays
- Ability to work in both a team environment and autonomously
- Demonstrate a high degree of integrity and confidentiality
- Bachelor or equivalent degree and at least 2 years of working experience in the related field
Why Join Us?
- Opportunity to work in a fast-growing and dynamic environment.
- Collaborative and supportive company culture.
- Career growth and development opportunities.
- Competitive salary and benefits package.
If you are passionate about finding and hiring the best talent, we’d love to hear from you!
- How to Apply: Please send your resume to [email protected] or just click the easy apply button.
Company Description
ServAuto Malaysia is redefining the car aftercare market by emphasizing transparency, reliability, and quality. With over 50 trusted workshops across Malaysia, we ensure peace of mind for car owners through standardized services, genuine parts, and upfront pricing. Our mission is to simplify, clarify, and make car aftercare trustworthy for every car owner in Malaysia.
The Opportunity:
A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
In this Role, you’ll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Required to support combination of products (Service Packages, Tinting, Dashcam and more) to support the business needs after being trained for required skills
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Requirements:
- MUST have good command of spoken and written ENGLISH, MALAY language
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical-thinker with attention to detail
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts including weekends and public holidays
- Ability to work in both a team environment and autonomously
- Demonstrate a high degree of integrity and confidentiality
- Bachelor or equivalent degree and at least 2 years of working experience in the related field
Why Join Us?
- Opportunity to work in a fast-growing and dynamic environment.
- Collaborative and supportive company culture.
- Career growth and development opportunities.
- Competitive salary and benefits package.
If you are passionate about finding and hiring the best talent, we’d love to hear from you!
- How to Apply: Please send your resume to [email protected] or just click the easy apply button.