
Customer Support Executive
RM 1,800 - RM 2,500 / month
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- Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
- Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
- In-house liaising between technical team and customers
- Interpret data, analyse results, and provide ongoing reports to management and customers
- Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
- Keep records of customer interactions, process customers’ accounts and file documents
- Diploma or higher
- Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
- Computer literate (Microsoft Office – Word, Excel, etc.)
- Good time management and ability to work independently as well as part of a team
- Annual Leave
- EPF / SOCSO
- Annual / Performance Bonus
- Medical and Hospitalisation Leave
- Training Provided