
Admin role - Quality Assurance Executive (Based in office)
Salary undisclosed
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Job Highlights
- Basic salary monthly + incentive
- Joining date after Hari Raya
- Language: Bahasa Melayu
- Work in office.
- Office hour/ Back-end role
- Close to LRT/MRT station
- Minimum SPM/SKM
- Full training provided
Job Description:
-To conduct call monitoring on the calls that have been made by the respective telemarketers to ensure sales obtained comply with tele-script and product features/Membuat pemantauan kualiti terhadap rekod panggilan yang telah dibuat oleh call centre agents
-To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria
-Benchmark our quality standard with the market trend on an on-going basis
Requirements:
-Candidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field
-Required language: Bahasa Malaysia
-Computer literate
-Training provided