Epicareer Might not Working Properly
Learn More

Tech Support Expert

Salary undisclosed

Checking job availability...

Original
Simplified
Hiredly X is hiring a Tech Support Expert who can travel overseas and troubleshoot systems remotely. This role requires onsite installation and maintenance of software applications for customers.
Responsibilities

• Install software applications for customers and provide technical support.

• Train clients on product features and prepare documentation on software user guides.

• Develop software customization requests and perform software testing.

• Provide user support inquiries regarding Point-of-Sales (POS) and technical issues.

• Resolve customer's outstanding issues based on the ticketing system.
Requirements

• Diploma in an IT-related field.

• 1 year of working experience in the related field, L1 support.

• Good command of written and spoken English.

• Proficient in SQL commands and networking.

• Multitasking, fast learning, and prioritization skills.