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Application Support Analyst

Salary undisclosed

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Job Description

  • Collect, analyze and map business requirements to system functionalities, perform system prototyping involving system configuration and set-up, testing, programming, user training, documentation and implementations of systems solutions.
  • To assist in Command Centre’s rostering schedule, issue escalation and follow up to Application Analyst / Application Support Analyst and vendors.
  • To provide advise and resolve HIS/EMR related issues in promptly manner.
  • Establish and analyze on business processes and work flows that efficiently support business operations, based on the client’s processes and industry’s best practices.
  • May install new software and troubleshoot any problems related to performance of computer systems.
  • Expected to provide support 24/7 to users on HIS/EMR system modules, data interfaces and hospital departments’ workflows across different hospitals within Sunway Healthcare Group.

Job Requirement

  • Degree in Information Technology, Computer Science or Bachelor of Medicine, Bachelor of Surgery (MBBS) or Bachelor of Allied Health Sciences or relevant qualification from a recognized university.
  • Minimum 2 years of working experience in end user management and exposure to business requirements gathering, analysis, process engineering and documentation.
  • Experience in hospital and clinical systems.
  • Knowledge in ICT Project Management, Software Development Life Cycle (SDLC) and Application Designs.
  • Customer centric person.

Job Description

  • Collect, analyze and map business requirements to system functionalities, perform system prototyping involving system configuration and set-up, testing, programming, user training, documentation and implementations of systems solutions.
  • To assist in Command Centre’s rostering schedule, issue escalation and follow up to Application Analyst / Application Support Analyst and vendors.
  • To provide advise and resolve HIS/EMR related issues in promptly manner.
  • Establish and analyze on business processes and work flows that efficiently support business operations, based on the client’s processes and industry’s best practices.
  • May install new software and troubleshoot any problems related to performance of computer systems.
  • Expected to provide support 24/7 to users on HIS/EMR system modules, data interfaces and hospital departments’ workflows across different hospitals within Sunway Healthcare Group.

Job Requirement

  • Degree in Information Technology, Computer Science or Bachelor of Medicine, Bachelor of Surgery (MBBS) or Bachelor of Allied Health Sciences or relevant qualification from a recognized university.
  • Minimum 2 years of working experience in end user management and exposure to business requirements gathering, analysis, process engineering and documentation.
  • Experience in hospital and clinical systems.
  • Knowledge in ICT Project Management, Software Development Life Cycle (SDLC) and Application Designs.
  • Customer centric person.