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Mandarin Customer Service Specialist

RM 3,000 - RM 3,800 / month

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  • Handle Inbound call & Email & Live Chat
  • Handle customer inquiries and provide solutions via call, email, and live chat channels
  • Manage and resolve issues, including flight bookings, ticketing inquiries, and other travel-related concerns.
  • Process reservations or support work relating to airline programme/related products
  • Accurately document interactions and ensure compliance with airline policies and standards.
  • Collaborate with team members to maintain service quality and exceed customer satisfaction targets.
  • Advise on latest promotions

Mandarin Customer Service Specialist (Airline Industry)

  • Language: Mandarin & English
  • Customer service experience is preferred
  • Fresh graduates are also encouraged to apply
  • Educational Level: SPM and above
  • Office: KL Sentral Area (accessible by MRT/LRT/KTM)
  • KPI Allowance
  • Training Provided
  • Annual Leave
  • Medical Insurance
  • EPF/SOCSO