
Mandarin Customer Service Specialist
RM 3,000 - RM 3,800 / month
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- Handle Inbound call & Email & Live Chat
- Handle customer inquiries and provide solutions via call, email, and live chat channels
- Manage and resolve issues, including flight bookings, ticketing inquiries, and other travel-related concerns.
- Process reservations or support work relating to airline programme/related products
- Accurately document interactions and ensure compliance with airline policies and standards.
- Collaborate with team members to maintain service quality and exceed customer satisfaction targets.
- Advise on latest promotions
Mandarin Customer Service Specialist (Airline Industry)
- Language: Mandarin & English
- Customer service experience is preferred
- Fresh graduates are also encouraged to apply
- Educational Level: SPM and above
- Office: KL Sentral Area (accessible by MRT/LRT/KTM)
- KPI Allowance
- Training Provided
- Annual Leave
- Medical Insurance
- EPF/SOCSO