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- Greet clients and visitors as they arrive at the Pilates studio.
- Answer phone calls/WhatsApp messages and respond to inquiries about class schedules, pricing, and services.
- Assist clients in booking classes, purchasing memberships, or signing up for special events.
- Schedule appointments for classes or private sessions.
- Maintain and manage the check-in/check-out process for clients.
- Ensure that the reception area is clean, organized, and welcoming.
Administrative Support:
- Handle client bookings and cancellations.
- Process payments and maintain financial records, such as invoices and receipts.
- Assist in managing inventory, such as Pilates equipment, mats and merchandise.
- Ensure that client records (such as contact details and fitness progress) are up to-date and securely stored.
- Provide support for marketing activities like maintaining mailing lists or distributing promotional materials.
Customer Service:
- Address any client concerns or issues professionally and efficiently.
- Assist with customer queries regarding classes, instructors, or studio policies.
- Offer a positive and motivating environment for clients, making them feel welcomed and supported.
Miscellaneous Admin Tasks:
- Assist in handling staff schedules and coordinating with instructors.
- Support any HR-related tasks, such as managing payroll or employee records.
- Ensure compliance with studio policies and procedures, especially concerning health and safety standards.
- Education : Certificates / Vocational / Diploma.
- Fresh graduates are welcome to apply.
- Language : English, Mandarin, Bahasa Malaysia
- Customer Service: Strong Interpersonal and Communication skills to interact with clients efficiently.
- Organizational Skills: Ability to manage multiple tasks at once and keep the studio running smoothly.
- Basic Administrative Skills: Proficiency in software like MS Office or specific scheduling and booking systems.
- Attention to Detail: Accuracy in managing schedules, payments, and client records.
- Fitness Knowledge: Familiarity with Pilates or fitness terminology is a bonus but not always required.
- Pleasant Looking, Warm Personality, Good Interpersonal skills.
- Able to work independently.
- Able to meet deadlines with right sense of urgency.
- Medical benefits
- EPF
- SOCSO
- Annual Leave
- Bonus