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Senior Manager Rules Enforcement & Governance

  • Full Time, onsite
  • PayNet (Payments Network Malaysia)
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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Key Area Of Responsibilities

Rules Compliance Monitoring

  • Manage the Rules monitoring scope and processes for all PayNet services to ensure that they are aligned with regulatory compliance requirements, the key non-compliance (General and Specific) in the Rules, to ensure a well-managed operational process, following security policies, upholding of related standards, and adhering to regulations, and supervisory expectations as provided for in the Rules of PayNet by the participants
  • Regularly evaluate and update compliance monitoring methods to adapt to regulatory changes and emerging industry risks.

Oversight of Monitoring Processes and Scope

  • Define and oversee the scope and processes for monitoring participant compliance with PayNet rules, ensuring alignment with regulatory standards and effective risk management.
  • Drive continuous improvement in monitoring practices, leveraging technology to streamline processes and enhance data accuracy and visibility.

Stakeholder Management and Industry Collaboration

  • Lead engagement efforts with internal and external stakeholders, including participants, regulatory bodies, and cross-functional PayNet teams, to build collaborative relationships and ensure cohesive compliance practices.
  • Represent the department in industry forums and regulatory meetings, providing insights on compliance trends and risk management strategies.

Enforcement and Escalation of Non-Compliance

  • Establish and manage robust enforcement processes to address instances of non-compliance, including escalation procedures, participant engagement, and remediation planning.
  • Ensure that enforcement actions are documented, communicated effectively, and aligned with regulatory and organizational requirements.

Resource Management and Team Leadership

  • Lead, coach, and develop the Rules Enforcement and Governance team, ensuring alignment with department goals and fostering a culture of accountability, collaboration, and continuous improvement.
  • Allocate resources and manage workloads within the team to optimize productivity and ensure timely completion of monitoring and reporting activities.

Risk and Quality Assurance Management

  • Oversee the identification, review, and validation of compliance-related risks associated with regulatory mandates, participants, and PayNet services.
  • Implement quality assurance mechanisms to ensure all monitoring activities meet defined standards and accurately reflect compliance levels.

Continuous Improvement of Compliance Monitoring Methods

  • Evaluate and improve rules monitoring methodologies, using data-driven insights and industry best practices to enhance the robustness of compliance tracking.
  • Champion the adoption of automation and digital tools to streamline monitoring and reporting, reduce manual tasks, and minimize human error.

Timely Reporting and Communication of Compliance Findings

  • Ensure that compliance findings are reported promptly and accurately to senior management, regulatory authorities, and other relevant stakeholders.
  • Drive the development of structured, actionable compliance reports, providing clarity on non-compliance issues and recommended corrective actions.
  • Ensure Rules compliance monitoring requirements remain relevant and effective at all times.

People Management

  • Lead team to ensure continuous improvement in the monitoring process for effective monitoring and productive output.
  • Provide leadership, direction or support for subordinates both direct and indirect based on their commitment and competency to ensure rules monitoring activities are performed accordingly
  • Ensures that the breadth and depth of talent in the Rule monitoring team is improved continuously by fostering professional growth of others, training, coaching/ mentoring and giving fair performance feedback
  • Drive professional conduct and high-performance culture throughout the team

Department Processes and Cross-Division Procedures

  • Develop and maintain relevant processes and procedures to collaborate effectively with stakeholders on areas related to rules development, rules creation/ update governance clearances, rules monitoring, rules communication and rules advisory
  • Ensure alignment with stakeholders and internal customers and guide them on the processes and requirements
  • Monitor stakeholders' requests to ensure effective resolution of issues or completion of tasks

Department RCSA

  • Understands and applies controls effectively to manage key risks and provides suggestions to improve the controls, wherever possible in ensuring the confidentiality, integrity and availability of the information
  • Track, report and complete assessments based on the company’s process
  • Promptly escalate risks and incidents to the HOD/senior management in accordance with existing procedures
  • Comply to relevant regulations, guidelines and procedures
  • Proactively and visibly sponsors efforts to inculcate risk and compliance culture within the team

Qualifications

  • Experience: 10+ years of experience in compliance, governance, or risk management within the financial services, payment, or regulatory sector, with at least 5 years in a leadership role.
  • Deep knowledge of compliance frameworks, regulatory requirements, and enforcement practices within a highly regulated environment where experience application in the payment industry will be preferred.
  • Strong stakeholder management skills, with a track record of building effective relationships with regulators and industry partners.
  • Process & Automation: Proven experience in process improvement, automation, and change management.
Key Area Of Responsibilities

Rules Compliance Monitoring

  • Manage the Rules monitoring scope and processes for all PayNet services to ensure that they are aligned with regulatory compliance requirements, the key non-compliance (General and Specific) in the Rules, to ensure a well-managed operational process, following security policies, upholding of related standards, and adhering to regulations, and supervisory expectations as provided for in the Rules of PayNet by the participants
  • Regularly evaluate and update compliance monitoring methods to adapt to regulatory changes and emerging industry risks.

Oversight of Monitoring Processes and Scope

  • Define and oversee the scope and processes for monitoring participant compliance with PayNet rules, ensuring alignment with regulatory standards and effective risk management.
  • Drive continuous improvement in monitoring practices, leveraging technology to streamline processes and enhance data accuracy and visibility.

Stakeholder Management and Industry Collaboration

  • Lead engagement efforts with internal and external stakeholders, including participants, regulatory bodies, and cross-functional PayNet teams, to build collaborative relationships and ensure cohesive compliance practices.
  • Represent the department in industry forums and regulatory meetings, providing insights on compliance trends and risk management strategies.

Enforcement and Escalation of Non-Compliance

  • Establish and manage robust enforcement processes to address instances of non-compliance, including escalation procedures, participant engagement, and remediation planning.
  • Ensure that enforcement actions are documented, communicated effectively, and aligned with regulatory and organizational requirements.

Resource Management and Team Leadership

  • Lead, coach, and develop the Rules Enforcement and Governance team, ensuring alignment with department goals and fostering a culture of accountability, collaboration, and continuous improvement.
  • Allocate resources and manage workloads within the team to optimize productivity and ensure timely completion of monitoring and reporting activities.

Risk and Quality Assurance Management

  • Oversee the identification, review, and validation of compliance-related risks associated with regulatory mandates, participants, and PayNet services.
  • Implement quality assurance mechanisms to ensure all monitoring activities meet defined standards and accurately reflect compliance levels.

Continuous Improvement of Compliance Monitoring Methods

  • Evaluate and improve rules monitoring methodologies, using data-driven insights and industry best practices to enhance the robustness of compliance tracking.
  • Champion the adoption of automation and digital tools to streamline monitoring and reporting, reduce manual tasks, and minimize human error.

Timely Reporting and Communication of Compliance Findings

  • Ensure that compliance findings are reported promptly and accurately to senior management, regulatory authorities, and other relevant stakeholders.
  • Drive the development of structured, actionable compliance reports, providing clarity on non-compliance issues and recommended corrective actions.
  • Ensure Rules compliance monitoring requirements remain relevant and effective at all times.

People Management

  • Lead team to ensure continuous improvement in the monitoring process for effective monitoring and productive output.
  • Provide leadership, direction or support for subordinates both direct and indirect based on their commitment and competency to ensure rules monitoring activities are performed accordingly
  • Ensures that the breadth and depth of talent in the Rule monitoring team is improved continuously by fostering professional growth of others, training, coaching/ mentoring and giving fair performance feedback
  • Drive professional conduct and high-performance culture throughout the team

Department Processes and Cross-Division Procedures

  • Develop and maintain relevant processes and procedures to collaborate effectively with stakeholders on areas related to rules development, rules creation/ update governance clearances, rules monitoring, rules communication and rules advisory
  • Ensure alignment with stakeholders and internal customers and guide them on the processes and requirements
  • Monitor stakeholders' requests to ensure effective resolution of issues or completion of tasks

Department RCSA

  • Understands and applies controls effectively to manage key risks and provides suggestions to improve the controls, wherever possible in ensuring the confidentiality, integrity and availability of the information
  • Track, report and complete assessments based on the company’s process
  • Promptly escalate risks and incidents to the HOD/senior management in accordance with existing procedures
  • Comply to relevant regulations, guidelines and procedures
  • Proactively and visibly sponsors efforts to inculcate risk and compliance culture within the team

Qualifications

  • Experience: 10+ years of experience in compliance, governance, or risk management within the financial services, payment, or regulatory sector, with at least 5 years in a leadership role.
  • Deep knowledge of compliance frameworks, regulatory requirements, and enforcement practices within a highly regulated environment where experience application in the payment industry will be preferred.
  • Strong stakeholder management skills, with a track record of building effective relationships with regulators and industry partners.
  • Process & Automation: Proven experience in process improvement, automation, and change management.