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Customer Service

RM 2,000 - RM 3,500 / month

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  • Respond promptly to incoming calls and emails from guests.
  • To update the reservation system with accurate guest information.
  • Provide detailed information about available rooms, rates, and amenities
  • Handle requests to modify existing reservations, including date changes and room types.
  • Check availability and update reservation details as needed.
  • Address customer complaints or issues promptly and professionally.
  • Coordinate with other departments to ensure requests are fulfilled.
  • Ensure customer satisfaction by addressing any concerns or questions after the initial call.
  • Diploma/Bachelor's Degree in any field with outstanding academic performance or equivalent industry experience.
  • Welcome fresh graduates to apply.
  • Good Communication Skills in English, Bahasa Malaysia, and Mandarin.
  • Strong Problem-solving and Time-management Skills.
  • Able to accept shift arraignment, weekends, and Public Holidays.
  • 6 Working days.
  • Willing to work in Setia Alam.
  • EPF, SOCSO, EIS & HRDF
  • Annual Leave
  • Medical Leave
  • Medical claim
  • Uniforms provided
  • Staff booking price
  • Company iPhone, laptop & working equipment provided
  • Free Parking