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- Respond promptly to incoming calls and emails from guests.
- To update the reservation system with accurate guest information.
- Provide detailed information about available rooms, rates, and amenities
- Handle requests to modify existing reservations, including date changes and room types.
- Check availability and update reservation details as needed.
- Address customer complaints or issues promptly and professionally.
- Coordinate with other departments to ensure requests are fulfilled.
- Ensure customer satisfaction by addressing any concerns or questions after the initial call.
- Diploma/Bachelor's Degree in any field with outstanding academic performance or equivalent industry experience.
- Welcome fresh graduates to apply.
- Good Communication Skills in English, Bahasa Malaysia, and Mandarin.
- Strong Problem-solving and Time-management Skills.
- Able to accept shift arraignment, weekends, and Public Holidays.
- 6 Working days.
- Willing to work in Setia Alam.
- EPF, SOCSO, EIS & HRDF
- Annual Leave
- Medical Leave
- Medical claim
- Uniforms provided
- Staff booking price
- Company iPhone, laptop & working equipment provided
- Free Parking