
Senior Specialist - AiA_ 8571
Job Description:
Requirements
Company Name:
AIA Technology Shared Services (AIAIT)
Position Title:
Senior Specialist
Department / Functional Area:
Application Services
Reports to:
Sub-team leader or Team Leader
Current Job Grade/Level
Band 3/4
Work Location:
KL
Geographical Responsibilities:
Malaysia
Position Objective:
This position is about to support the related application E2E delivery, including system design, programming, unit testing, system & integration testing & UAT support and PROD deployment support and incident troubleshooting
Roles and Responsibilities:
Basic:
- Independantly provide daily support (SIT/UAT/PROD) including project, and incident troubleshooting
- Communicate with customers to understand business requirement
- Independantly provide system implementation and support following SDLC including coding, testing, SIT/UAT/PROD support and troubleshooting
- Provide required documentations per SDLC
- Ensure customer perception and visibility through proactive communication
- Provide daily report
Advanced:
- Lead several members to provide the deliveries to customer following SDLC and project plan,manangement, monitoring
- Maintain good relationship with customer by good service delivery
- Report to team leader about project matters and team (weekly/montly)
- Balance effort between team members
- Complete other related assignments and projects
Financial and Non-Financial Measures:
Ÿ Timely completion of assigned tasks
Ÿ Accuracy and completeness of work produced
Ÿ Positive attitude to take more challenge tasks
Communication Requirements
Internal
External
Internal (80%)
Ÿ Daily tracking the progress & assigned tasks
Ÿ Discussion within team on the solution/issue found during the completion of assigned tasks
External (20%)
Ÿ Discussion with external counter parties on the solution/issues found during the completion of assigned tasks.
Ÿ Daily/Weekly/Monthly progress report to team leader or external customer
Most challenging type of communication – To have a better solution, this job holder needs to communicate internally and externally to understand and clarify the requirements, propose a better solution in English.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM14,000.00 - RM15,000.00 per month
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Work Location: In person