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Security Delivery Manager

Salary undisclosed

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  • Responsible for the governance and overall program management of Managed Security Services Delivery Excellence
  • Support /Implement Managed Security Services initiatives
  • Provide guidance to the leads and escalate to leadership as appropriate
  • Participate in weekly portfolio review with Managed Security Services leadership calls
  • Participate in client visits
  • Ensure the Managed Security Services Delivery team is trained and have the relevant skills to perform the day to day activities
  • Facilitate Client Team Satisfaction Survey and publish the result to the leadership periodically received from delivery teams
  • Program manage the internal reviews planned for Managed Security Services
  • Conduct weekly calls and report to management on the delivery & operational related issues
  • Provide support / input to weekly and / or monthly review meetings
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across Managed Security Services
  • Communicate to key management stakeholders on salient quality issues identified during internal reviews
  • Review project processes and key deliverables, as part of organization’s delivery excellence program and coach projects on resolving the review gaps for greater delivery excellence

  • At least 5+ years of experience in managing and overseeing security delivery programs, preferably done Security Operations Centre (SOC) set up and led SOC 24x7 operations,
  • Skills in threat monitoring, incident triaging, and incident response and recovery
  • Strong experience in Splunk or Google Chronicle, with knowledge in any SOAR technology