
Order to Cash Operations Associate
Salary undisclosed
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Responsibilities:
- Order Fulfilment (Process customer orders)
- Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
- Assist Supply with inventory management
- Billing / Invoicing / Letter of Credit Vetting
- Managing customer queries
- Issue invoice and send invoice to customer
- Follow up customer for invoice payment
- Sending Customer Survey (Feedback & Complaints, Satisfaction)
- Manage customer Records, customer Master Data, Manual Pricing update
- Liaising with Indirect Tax, Legal and Trade Compliance on Trade related issue
- Month end closing activities
Skills & Experience Required:
- Fluent in English (spoken and written)
- Sales Order Management / Supply Chain Operations experience
- Adaptable, analytical, agile in learning and results oriented
- High level of ownership, empowerment and discretion to resolve issues and complaints raised by customers in a quick and effective way
- Experience in frontline customer facing roles is an advantage
- Operate independently with defined guidelines
- Pays attention to details, careful, well-organised and discipline in execution.
- they have to be able to withstand fast-paced environment, has good time management skills and able to prioritize task effectively
- SAP FI knowledge is an added advantage (SAP P94 is used)
- SAP contract creation, nomination and ticket creation skillset are added advantage
- Preferrably, has experiences with different ERP system as this role requires navigation with many tools. able to deal with complex tools
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