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Order to Cash Operations Associate

Salary undisclosed

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Responsibilities:

  • Order Fulfilment (Process customer orders)
  • Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
  • Assist Supply with inventory management
  • Billing / Invoicing / Letter of Credit Vetting
  • Managing customer queries
  • Issue invoice and send invoice to customer
  • Follow up customer for invoice payment
  • Sending Customer Survey (Feedback & Complaints, Satisfaction)
  • Manage customer Records, customer Master Data, Manual Pricing update
  • Liaising with Indirect Tax, Legal and Trade Compliance on Trade related issue
  • Month end closing activities

Skills & Experience Required:
  • Fluent in English (spoken and written)
  • Sales Order Management / Supply Chain Operations experience
  • Adaptable, analytical, agile in learning and results oriented
  • High level of ownership, empowerment and discretion to resolve issues and complaints raised by customers in a quick and effective way
  • Experience in frontline customer facing roles is an advantage
  • Operate independently with defined guidelines
  • Pays attention to details, careful, well-organised and discipline in execution.
  • they have to be able to withstand fast-paced environment, has good time management skills and able to prioritize task effectively
  • SAP FI knowledge is an added advantage (SAP P94 is used)
  • SAP contract creation, nomination and ticket creation skillset are added advantage
  • Preferrably, has experiences with different ERP system as this role requires navigation with many tools. able to deal with complex tools

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