Software Support Executive
RM 3,000 - RM 4,000 / month
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Job Responsibilities
- Provide technical support and troubleshooting for software-related issues.
- Assist clients in software setup, configuration, and user training.
- Respond to service requests via calls, emails, and tickets in a timely manner.
- Collaborate with internal & external vendor teams to resolve escalated technical problems.
- Perform software updates, patches, and maintenance as required.
- Document support cases, resolutions, and standard operating procedures.
- Ensure compliance with company policies and industry standards.
- Conduct testing and provide feedback on system enhancements.
Requirements
- Degree or Diploma in Information Technology, Business Management, Business Administration, Accounting or Finance or a related field.
- Experience in technical support, customer service, or system administration.
- Strong problem-solving and communication skills.
- Familiarity with ERP, CRM, or cloud-based systems is a plus.
- Ability to work independently and manage multiple tasks efficiently.
- Responsible, team-oriented, self-motivated, and disciplined.
- Mandarin proficiency is preferred for dealing with Mandarin-speaking vendor team.
- Fresh graduates are welcome to apply
Benefits
- Career progression opportunities with attractive rewards.
- Comprehensive training and development programs.
- Allowances for travel, meals, optical, apparel, and dental.
- Examination and study leave.
- Team-building activities and outings.
- Healthy work environment with a gym, café, lounge, and luxury hostel accommodations.
For those interested, please email your CV/resume to [email protected]. Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Application Question(s):
- When can you start working?
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Technical Support / System Administration: 1 year (Preferred)
Language:
- Mandarin (Preferred)