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Head of PCM, Malaysia

Salary undisclosed

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Coordinate the implementation of the AFR product and capacity management strategy to support the commercial strategy in line with business; objectives, corporate guidelines and policies.


Job Responsibilities:


  • Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team's resources, and meet work schedules and targets to provide AFR product and capacity management activities
  • Ensure providing allocation and reservations of freight on planned linehaul and flights required for hub and operations performance
  • Guide team members on product and capacity management
  • Ensure the development of air freight carrier management and product and capacity management plans and budgets, and the achievement of productivity targets
  • Contribute to processes and design systems to enhance service quality and alignment with company's direction and long-term goals
  • Ensure, that customer and airline requirements and service, cost and budgetary guidelines are met
  • Direct the development and maintenance of databases with specific information to enable quick responses to specific network queries
  • Build and secure business relationships with customers and airlines
  • Ensure the preparation of carrier performance reports and reviews
  • Periodically review processes and systems to enhance service quality and alignment with company's direction and long-term goals
  • Scan alternatives to enhance services and processes to secure cost-effective and competitive products and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets
  • Oversee recent developments of new solutions, services, lane and traffic development
  • Detect issues, benchmark and identify opportunities and introduce best practices for AFR product and capacity management focusing on increasing effectiveness and efficiency
  • Execute global procurement strategy
  • Ensure adherence to global decisions

We are expecting the incumbent to meet these requirements:

  • Minimum of 10 years’ experience in Air Freight Capacity Management, with 3+ years in a leadership role.
  • Strong operational and leadership
  • Strong networking skills and excellent communication and interpersonal
  • Proficiency in continuous improvement
  • Skilled in stakeholder management and KPI

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.