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Head Loyalty & Partnership

RM 3,800 - RM 5,500 / month

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About the Role:

At The Raw, we believe in empowering confidence through skincare backed by science. As the Head of Loyalty & Partnerships, you will be the driving force behind building strong customer relationships and collaborations that elevate our brand presence. Your role is to turn first-time buyers into lifelong The Raw believers by curating impactful loyalty programs and strategic brand partnerships.

Key Responsibilities:

  • Design and execute loyalty programs that enhance customer retention and brand affinity.
  • Develop strategic partnerships with beauty retailers, wellness brands, and lifestyle platforms to amplify The Raw’s presence.
  • Leverage customer data to build engagement-driven, personalized experiences.
  • Monitor and optimize loyalty initiatives, ensuring maximum impact on brand awareness and revenue.
  • Collaborate with the E-commerce & Social teams to integrate loyalty strategies across all digital touchpoints.
  • Identify new market trends and innovations to keep The Raw ahead in the beauty loyalty game.

What We’re Looking For:

  • A passion for skincare and beauty industry trends.
  • 5+ years of experience in loyalty marketing, partnership management, or CRM.
  • Strong analytical skills with experience in customer segmentation and retention marketing.
  • A creative yet strategic mindset—you understand both branding and numbers.
  • Experience with CRM and loyalty platforms is a plus.

Job Types: Full-time, Permanent, Contract

Pay: RM3,800.00 - RM5,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Holidays
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Education:

  • Bachelor's (Preferred)

Experience:

  • Loyalty marketing: 5 years (Preferred)

Work Location: In person