
Customer Service Executive
RM 3,000 - RM 3,000 / month
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- Be contact window between customer and internal team.
- Process customer order and monitor sales.
- Arrange shipment and monitor part progress.
- Ensure sales forecast and shipment order are met on time.
- Optimizes the order scheduling processes to maximize customer service (order fulfillment), which will require a customer focus and a commitment to follow up on details.
- Ensure customer satisfaction through an excellent level of communication, service and support.
- Establishes and manages customer accounts, as appropriate to the individual position, within prescribed policy and procedural guidelines.
- Provides directs customers assistance, directs and provides information to customers and facilities the resolution of customer complaints and queries.
Requirements:
- Candidate must possess at least Bachelor’s Degree in in Planning and Scheduling or equivalent.
- Minimum 3 years of working experience in Customer Service or other relevant field.
- Proficiency in Mandarin is an added advantage.
- Experience in Production Planning & Scheduling.
- Excellent interpersonal and communication skills, with the ability to form good team work and with a positive work attitude.
- Customer oriented, pleasant personality with good negotiation and interpersonal skills to manage internal & external customers.
- Strong communication skills, written and verbal in English.
- Result oriented and pro-active.
- Positive work attitude, a self-starter, able to work individually or in a team.
- Knowledge of sheet metal fabrication industry or any other high mix low volume industry.
- Ability to work independently and still make significant contributions to the team.
- Ability to priorities and multi-task under time constraint.
Job Type: Full-time
Pay: From RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Experience:
- Customer service: 3 years (Required)