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Customer Service Executive

RM 3,000 - RM 3,000 / month

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  • Be contact window between customer and internal team.
  • Process customer order and monitor sales.
  • Arrange shipment and monitor part progress.
  • Ensure sales forecast and shipment order are met on time.
  • Optimizes the order scheduling processes to maximize customer service (order fulfillment), which will require a customer focus and a commitment to follow up on details.
  • Ensure customer satisfaction through an excellent level of communication, service and support.
  • Establishes and manages customer accounts, as appropriate to the individual position, within prescribed policy and procedural guidelines.
  • Provides directs customers assistance, directs and provides information to customers and facilities the resolution of customer complaints and queries.

Requirements:

  • Candidate must possess at least Bachelor’s Degree in in Planning and Scheduling or equivalent.
  • Minimum 3 years of working experience in Customer Service or other relevant field.
  • Proficiency in Mandarin is an added advantage.
  • Experience in Production Planning & Scheduling.
  • Excellent interpersonal and communication skills, with the ability to form good team work and with a positive work attitude.
  • Customer oriented, pleasant personality with good negotiation and interpersonal skills to manage internal & external customers.
  • Strong communication skills, written and verbal in English.
  • Result oriented and pro-active.
  • Positive work attitude, a self-starter, able to work individually or in a team.
  • Knowledge of sheet metal fabrication industry or any other high mix low volume industry.
  • Ability to work independently and still make significant contributions to the team.
  • Ability to priorities and multi-task under time constraint.

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Experience:

  • Customer service: 3 years (Required)