D
Officer - Customer Service (AVIS Malaysia)
RM 2,300 - RM 3,000 / month
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- Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
- Attend and provide amicable solution in resolving customers' enquiries and complaint.
- Attend customer complaint and provide immediate solution.
- Monitor incoming phone calls are answered within three rings.
- Provide information on current sales promotion or product knowledge.
- Monitor and prepare weekly and monthly report to Management.
- Maintaining customer data for any promotional campaign.
- Conduct customer satisfaction survey at all stations.
- Prepare "Thank you" letters to customers without e-mail addresses on new car customers.
- Ensure on the cleanliness of the customer's waiting area.
- Perform any duties that may be assigned by Manager or Customer Relation Management HQ.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,300.00 - RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Glenmarie Industrial Park: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)