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Officer - Customer Service (AVIS Malaysia)

RM 2,300 - RM 3,000 / month

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  • Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
  • Attend and provide amicable solution in resolving customers' enquiries and complaint.
  • Attend customer complaint and provide immediate solution.
  • Monitor incoming phone calls are answered within three rings.
  • Provide information on current sales promotion or product knowledge.
  • Monitor and prepare weekly and monthly report to Management.
  • Maintaining customer data for any promotional campaign.
  • Conduct customer satisfaction survey at all stations.
  • Prepare "Thank you" letters to customers without e-mail addresses on new car customers.
  • Ensure on the cleanliness of the customer's waiting area.
  • Perform any duties that may be assigned by Manager or Customer Relation Management HQ.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Glenmarie Industrial Park: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)