Job Scope / Responsibilities:
- Technical Support to Sales Team
Work closely with the sales team to understand customer requirements and provide technical solutions that align with their needs.
Assist in qualifying sales opportunities from a technical perspective.
- Solution Design & Proposal
Develop and present tailored technical solutions based on customer needs.
Create technical documentation, proposals, and statements of work (SOWs).
- Product Demonstrations & Presentations
Deliver live product demos and technical presentations to customers and stakeholders.
Explain complex technical concepts in a clear, business-focused manner.
- Proof of Concept (PoC)
Design and support customer PoCs to demonstrate product capabilities and value.
Guide customers through setup and evaluation processes.
- Customer Engagement
Act as a technical advisor during the sales process.
Address technical queries and objections confidently and accurately.
- Collaboration
Coordinate with internal product, engineering, and support teams to ensure customer requirements are addressed.
Provide feedback to the team on feature requests or common customer pain points.
- Training & Enablement
Train partners or internal teams on technical aspects of the product.
Develop and maintain technical content such as FAQs, whitepapers, and technical guides.
- Market & Product Knowledge
Stay updated on industry trends, competitors, and emerging technologies.
Maintain in-depth product knowledge to ensure accurate and compelling messaging.
Requirements:
- A diploma/bachelor's degree in Information System/Cybersecurity or equivalent
- Technical expertise and understanding of Information System principles, design, and implementation knowledge.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Demonstrated success in securing new business and managing client relationships
- Relevant certification such as CompTIA A+, Security+, Network+, ISC2 CC or equivalent is an added advantage.
- Fresh graduates are encouraged to apply, training and mentor guidance are provided.
- A team-oriented mindset and the ability to work collaboratively with cross-functional teams
- Willing to travel and possess own transportation
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person