Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support

RM 2,000 - RM 3,500 / month
Checking job availability...
Original
Simplified

RM 2,000 - RM2400 for basic

Allowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500

You are: (personality/competencies, etc.)

§ Able to work shift till 10 pm, including weekends & public holidays.

§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are met.

§ Customer obsessed, calm & able to handle difficult situations.

§ Taking ownership to ensure issues resolve in a timely manner.

Your Responsibilities: (What is this role all about? What are the expectations of the applicant?)

§ Answer incoming calls in a timely manner from Celcomdigi Partners.

§ Resolving Celcomdigi partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).

§ Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure.

§ Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).

§ Attending to cases escalated by Celcomdigi’s Partners through web portal and resolve them within SLA.

§ Log case in tool provided by Celcomdigi on calls and email attended to track productivities.

Your Merits: (These are must haves in terms of qualifications & experience & specific technical /professionals skills that you expect from the applicant)

§ Minimum Diploma with at least 2-3 years accumulated service-related experience, fresh graduate is welcome to apply.

§ Possess language proficiency in Bahasa Malaysia & English. Mandarin speaking is an added advantage.

§ Good communication/written skills, love interaction with customers.

§ Team player and fostering collaboration.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,000.00 - RM3,500.00 per month