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Reservation Coordinator

RM 2,000 - RM 2,000 / month
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Reporting directly to the Assistant Reservations Manager, the Reservations Coordinator is directly responsible for handling email, live chat, telephone inquiries, accepting reservations and the subsequent input into the computer system. On a broader scale the Reservations Coordinator must work closely will all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both inquiries and firm reservations. The Reservations Coordinator must work at all times in maximizing Ixora Hotel Penang’s occupancy potential, whilst protecting the Hotel's business mix. The Reservations Coordinator must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Reservations Coordinator is also to pay particular attention to the use of the Guest History feature in the OPERA front office system.

DUTIES AND RESPONSIBILITIES:

  • The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Reservations Coordinator to ensure that Ixora Hotel Penang has the best, most accurate and most personalized individual guest histories. This will help ensure that each guest receives that personalized service that will be synonymous with Ixora Hotel Penang.
  • Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is of the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation  Process all reservation requests from customers.
  • Provide clerical support to Front desk staff
  • Change or cancel reservations at the request of customers in line with hotel policy.
  • Receive reservation orders through phone, email or live chat
  • Provide reservation services to guests and visitors in a hotel setting.

Job Type: Full-time

Pay: RM2,000.00 per month

Schedule:

  • Day shift
  • Evening shift