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Front Office Assistant

RM 2,000 - RM 2,000 / month

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Part of the Front Office team that looks after our customers – both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.

  • To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression.
  • To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
  • To be aware of all services that the hotel offers, inclusive of food and beverage, guest services, special events and promotions.
  • To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel.
  • To be fully conversant with hotel room types and availability, assisting all guests with reservation inquiries and bookings.
  • To check out all guests, Groups & Tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.

Job Type: Full-time

Pay: From RM2,000.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus