
Admin Cum Customer Service Executive (3 Two Square, PJ)
Salary undisclosed
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Responsibilities:
- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
- Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
- To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
- To undertake any ad-hoc assignments as and when required.
Requirements:
- Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
- Fresh graduates are welcome to apply.
- Possess basic IT knowledge will be added advantage.
- Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
- Positive attitude, self-motivated and customer service orientation
- Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.
Benefits:
- Employee Shares Option Scheme (ESOS)
- KPI Rewards
- EPF, SOCSO & EIS
- Overtime Claim
- Annual Leave/ Medical Leave/ Wedding Leave, etc
- Medical Claim
- Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review - Twice per year
Job Type: Full-time
Benefits:
- Maternity leave
- Professional development
Supplemental Pay:
- Overtime pay
- Yearly bonus
Application Question(s):
- Can you work from Monday to Friday, 8.30am to 6.30pm?
Experience:
- Administrative: 1 year (Preferred)