Application Support Specialist
RM 3,000 - RM 8,000 / month
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- Provide guidance for BAU functional support to Transaction Banking systems, e.g. Cash Management System, Trade Finance System across different phases of system development and implementation.
- Collaborate with various Transaction Banking system Vendor and internal Technology team to ensure system implementation is aligned with system requirements with best practices. Create a detailed process analysis, outlining problems, opportunities and suggesting solutions to improve the process.
- Analyze and evaluate the existing processes and systems to identify areas of improvement and optimization.
- Stay up with industry trends, latest technology, and best practices in modernizing system and automation processes.
- Champion/participate in critical incident calls, analyze & troubleshoot issues & problems escalated from Contact Center, Implementation Team, Sales, etc
- Identify & escalate defects/issues to next level if required with quality & in-dept Level-2 analysis and on timely manner.
- Provide recovery support for PROD incident, e.g. reconciliation, status monitoring, internal broadcast, customer management. Provide UAT support to project/initiative/defect/hotfixes
- Provide business verification/sanity test support for system deployment or maintenance activities.
- Collaborate with LOB counterparts, IT, Risk, Compliance, and other stakeholders to optimize business benefits and ensure compliance in implementation of TB systems.
- Assist in driving the prioritization & development of TB system initiatives & enhancements, and to provide the necessary training and support to other teams.
Job Types: Full-time, Contract
Contract length: 10 months
Pay: RM3,000.00 - RM8,000.00 per month
Work Location: In person
Expected Start Date: 04/01/2025