Customer Service Executive - Manufacturing - 5 Days Work - Tampoi

Job Description:

• Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner.
• Act as a key interface for all customers’ orders and logistics enquiries.
• Point of contact for customers in all purchase orders and deliveries/shipment concerns.
• Ensure prompt shipments/deliveries (may include short lead-time orders).
• Ability to resolve issue when conflict arises.
• Knowledge of local and overseas regulations with proper documentation.
• Timely keying in of orders and acknowledgement of customer purchase orders.
• Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment.
• Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements.
• Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control.
• Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers’ orders fulfillment.
• Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc. documents and liaise forwarders on custom documents.
• Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control.
• Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers’ request.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Experience:

• Customer service: 2 years (Preferred)

Language:

• Mandarin (Required)
• English (Required)

Work Location: In person