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- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers
Job Types: Full-time, Permanent, Fresh graduate
Pay: From RM1,900.00 per month
Benefits:
- Professional development
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)