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Systems Engineer

RM 4,300 - RM 5,000 / month

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A member of Stone Forest Group:

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Malaysia, Hong Kong and China. At Stone Forest Malaysia, we provide business outsourcing services strictly only to our clients in Singapore.

GROW PROGRAMME

At Stone Forest, we recognise that great people make a great organisation. We value our people and envisage developing each individual to their fullest capacity and performance. We believe in Grow People to Grow Business.

Every employee will be immersed in our “GROW programme” which comprises a formalised structure framework to support your professional and personal growth, and help you realised your talents and leadership potential.

Job Description

  • Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
  • Manage and troubleshoot problems/incidents promptly following established procedures
  • Escalate service issue and generate support tickets and schedule onsite support
  • Monitor and perform 1st and 2nd level troubleshooting of client’s backup on a daily basis
  • Ensure all issues are followed up and rectified accordingly to SLA
  • Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.

Requirements

  • Possess at least 2 to 3 years related experience in helpdesk/desktop/server admin support
  • Prior experience in managing service desk operations is an advantage
  • Candidates who are technically competent in WINTEL servers will be preferred
  • Experience in the following areas:
  • Server administration
  • Network administration (i.e. switches, NAS, UPS)
  • End user support (workstations, M365)
  • Virtualization technologies (Hyper-V, VMWare)
  • Willing to work night shifts
  • Possess good communication skills – English (written & spoken)
  • Possess strong logical thinking Strong sense of ownership and responsibility in ensuring completeness of work
  • Is client-centric and passionate in achieving clients’ satisfaction per call and achieving/exceeding SLA
  • Ability to manage demanding clients professionally
  • Has excellent scheduling and multi-tasking skills
  • Is reliable and independent; able to work well under pressure and make decisions.
  • Is detailed and process oriented
  • Client fronting role (hybrid of onsite and NOC)

Why Join Us:

  • Birthday leave policy
  • Self-certified sick leave policy
  • Office closure on key festival eves
  • Easy office access via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit)
  • Open culture and team centric environment
  • Continuous training & development - technical & soft skills
  • People development – “Grow People Grow Business

Job Type: Full-time

Pay: RM4,300.00 - RM5,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Experience:

  • IT support: 2 years (Required)

Work Location: In person