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Customer Service Callback Agent- Salary + Allowance (Petaling Jaya)

RM 2,800 - RM 3,000 / month

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Principal Activities & Job Scope:

1. Call Management: Receive and dispatch customer calls using the company system, adhering to established Call Center processes.

2. Professional Interaction: Maintain a professional attitude in all interactions with customers and Existing Installations Technicians.

3. Job Assignment Accuracy: Work closely with the operations team to ensure accurate job assignment by verifying the on-duty technician daily.

4. Reporting Management: Manage daily callbacks and shutdown reports to maintain operational oversight.

5. Escalation Process: Follow the defined escalation process to ensure customer complaints and calls are managed effectively and in a timely manner.

Requirements:

  • Proficient in the English language
  • Able to work in rotational shifts
  • Punctual and reliable

#CWCC

Job Types: Full-time, Contract

Pay: RM2,800.00 - RM3,000.00 per month

Schedule:

  • Afternoon shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Language:

  • English (Required)
  • Bahasa (Required)

Work Location: In person