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IT Support

RM 2,400 - RM 2,400 / month

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Job description

Requirement :

  • Diploma/Degree in IT or related discipline.
  • Willing to learn.
  • Have basic understanding on the IT part & infrastructure.

Responsibility :

  • Resolve support tickets in a fast and professional manner
  • Keep support requester updated on the progress of resolving their support ticket
  • Ensure all support coming in on emails, phones and conversations is logged in the support system
  • Log any bugs or feature request in helpdesk system
  • Responsible for managing backups and tape rotation and data center day to day administration
  • Diagnosing and resolving technical issues
  • Providing desktop and server support
  • Setting up and configuring new laptops and desktops including supports.
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Ensuring all logs for equipment and users are maintained
  • Ensuring licensing for all software purchased is recorded and maintained
  • Setting up new users and disabling expired accounts in accordance with HR requirements

Job Type: Contract
Contract length: 12 months

Pay: From RM2,400.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • IT support: 1 year (Preferred)

Location:

  • Shah Alam (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person