Call Centre Specialist
Job Description:
We are progressive Telecommunications company developing and marketing a new range of AI related products as well as our regular products. We are in the midst of building a formidable team of Call Centre Specialists.
Key Responsibilities:
Cold Calling & Lead Generation
- Make high-volume outbound calls to potential customers using a provided list or self-researched contacts. (100 calls/day)
- Identify key decision-makers and introduce them to our products/services.
- Overcome objections and handle rejections professionally.
Appointment Scheduling
- Book meetings and demos for the sales team with qualified leads. (4 appointments booked per day)
- Maintain an organized calendar and ensure smooth handover of leads to sales representatives.
- Follow up with prospects via phone and email to confirm meetings.
Database Management & Reporting
- Maintain accurate records of calls, conversations, and scheduled meetings in the CRM system.
- Provide regular reports on call metrics, conversions, and feedback from potential customers.
- Update and refine call scripts based on performance and feedback.
Collaboration & Communication
- Work closely with the sales team to ensure seamless lead transition.
- Gather insights from customer interactions to help refine sales strategies.
- Participate in team meetings to discuss challenges and improve call effectiveness.
Key Skills & Qualifications:
- Previous experience in cold calling, telemarketing, or a call center environment (preferred).
- Strong communication and persuasion skills.
- Ability to handle rejection and remain persistent.
- Good time management and organizational skills.
- Familiarity with CRM software and call tracking tools is a plus.
- Ability to meet and exceed call and appointment targets.
- Positive attitude and ability to work in a team-oriented environment.
Job Type: Full-time
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Language:
- Mandarin (Preferred)
- English and Bahasa (Required)
Work Location: In person
Application Deadline: 03/28/2025
Expected Start Date: 04/02/2025