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Jobs or company...
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HR Shared Services Manager

RM 12,000 - RM 12,000 / month
Checking job availability...
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Job Summary:

Responsible to assist the HR Director on all aspects of the Payroll Operations - Malaysia Human Resources (EBSC Malaysia – HR) organization which will cover global service delivery.

Job Responsibilities:

  • Focused on operational excellence in the delivery of HR solutions, partnering with country HR, Corporate HR and other functional teams.
  • Continuous process improvements and be part of key global HR projects to support the further development of the HR operations.
  • Payroll Operations:

o Lead regional payroll, time and attendance and statutory processing, to maintain compliance to legal, fiscal and regulatory requirement.

o Key partner in centralized reporting for personnel costs management and forecast initiatives.

  • Process Efficiency and Automation

o Global / Regional Process Owner for processes as defined and assigned by Corporate HR office.

o Partner to align peers and team-mates across geographies on common ways of working, process improvements and initiatives.

o Review processes and identify opportunity for process improvement.

o Partner cross functional to address operational requirements and compliance.

o Point of Contact for automation initiatives for the Function as assigned by Corporate Office.

o Influence and partner with all required business partners to drive process, system and organizational changes successfully.

  • Service Delivery

o Ensure the team members to deliver a comprehensive set of performance metrics.
o Investigate and resolve complex issues that arise regarding policies, processes and practices.

o Plan and execute to HR processes transition to the EBSC - Malaysia HR team.

o Oversee HR customer service and operational delivery to regional HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.

  • Ensure compliance to all audits, certification on Payroll Operations processes and services delivered in the EBSC -Malaysia HR.

Job Requirements:

  • Bachelor’s or Master’s degree in Human Resources, additional HR certifications are an added advantage.
  • 10 to 12 years of overall HR experience, with at least 7 years of experience in an HR Shared Services organization which includes centralized payroll administration and operations.
  • At least 3 years of managerial experience, leading a team of 5 - 10 members.
  • Certification and expertise in Lean Six Sigma (Green Belt or Black Belt) are an added advantage.
  • Experienced leading and driving in service migration projects in a matrixed organization.
  • Experienced running HR Operations including but not limited to Talent Services, Total Rewards Services, Time and Attendance and Payroll administration.

Job Types: Full-time, Permanent

Pay: Up to RM12,000.00 per month

Work Location: In person