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Customer Support and Admin Officer
RM 3,000 - RM 3,000 / month
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Job Responsibilities:
- Provide good customer support to our corporate customers, including end-toend management of customers’ orders and requests.
- Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation.
- Prepare and submit quotations to customers promptly.
- Prepare and submit documents required by customers in their respective management systems.
- Proactively update customers on their order status and shipment schedules.
- Maintain accurate and updated records of spare parts price lists for customers.
- Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments.
- Prepare and submit documentation to assist customers with custom queries.
- Work closely with internal teams to manage customers’ issues & solution implementation.
- Handle general administrative duties, office improvements, facilities and equipment maintenance, housekeeping matters, etc.
- Attend to phone calls, customers, visitors and suppliers.
- Coordinate local & overseas shipment.
- Assist to check and pack goods for shipment when required.
- Assist in stock-take activity.
Job Requirements:
- Bachelor’s Degree or Diploma in a relevant field.
- At least 3 years of related work experience. Candidates with more years of experience may be considered for a senior position with higher remuneration.
- Strong command of spoken and written English.
- Proficiency in Mandarin is an advantage to facilitate communication with Mandarin-speaking associates.
- Possess a customer-centric mindset.
- Meticulous & hardworking with strong organizational and analytical skills.
- Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude.
- High level of integrity and can be trusted in handling confidential information.
- Able to work well in a team as well as being independent and pro-active.
Job Types: Full-time, Permanent
Pay: RM3,000.00 per month
Work Location: In person