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Customer Support and Admin Officer

RM 3,000 - RM 3,000 / month

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Job Responsibilities:

  • Provide good customer support to our corporate customers, including end-to￾end management of customers’ orders and requests.
  • Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation.
  • Prepare and submit quotations to customers promptly.
  • Prepare and submit documents required by customers in their respective management systems.
  • Proactively update customers on their order status and shipment schedules.
  • Maintain accurate and updated records of spare parts price lists for customers.
  • Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments.
  • Prepare and submit documentation to assist customers with custom queries.
  • Work closely with internal teams to manage customers’ issues & solution implementation.
  • Handle general administrative duties, office improvements, facilities and equipment maintenance, housekeeping matters, etc.
  • Attend to phone calls, customers, visitors and suppliers.
  • Coordinate local & overseas shipment.
  • Assist to check and pack goods for shipment when required.
  • Assist in stock-take activity.

Job Requirements:

  • Bachelor’s Degree or Diploma in a relevant field.
  • At least 3 years of related work experience. Candidates with more years of experience may be considered for a senior position with higher remuneration.
  • Strong command of spoken and written English.
  • Proficiency in Mandarin is an advantage to facilitate communication with Mandarin-speaking associates.
  • Possess a customer-centric mindset.
  • Meticulous & hardworking with strong organizational and analytical skills.
  • Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude.
  • High level of integrity and can be trusted in handling confidential information.
  • Able to work well in a team as well as being independent and pro-active.

Job Types: Full-time, Permanent

Pay: RM3,000.00 per month

Work Location: In person