
ServiceDesk Coordinator - IT
RM 4,000 - RM 6,000 / month
Checking job availability...
Original
Simplified
JOB SUMMARY
- The position is a technical support position at the Sarawak Campus. The position will report to the IT Executive and Assistant Manager, IT Customer Support and is responsible for areas as designated by the Manager, Information Technology (IT). Currently these areas include but not limited to:
- Deliver quality customer service;
- Provide first level IT support (including troubleshooting) to all campus IT services (laptops, PC hardware, applications, wired network, wireless network, printers, projectors, audio and visual systems, etc.); and
- Provide prompt and efficient ServiceDesk support to walk-in users and phone callers, addressing IT related issues, troubleshooting, and ensuring excellent customer service while resolving technical concerns or escalating as needed.
JOB REQUIREMENTS
- A Bachelor’s degree in Information Technology (IT), Computer Science or other related discipline from a recognised institution; or
- A Diploma in IT, Computer Science or other related discipline with a minimum of three (3) years of relevant work experience.
- Fresh degree holders in relevant discipline can be considered.
- Customer-Centric Approach: Demonstrates a strong commitment to delivering exceptional customer service.
- Proficient English Communication: Displays strong verbal and written English communication skills.
- IT Support Skills: Relevant work experience in IT support, including hardware, software, printer management, and basic vendor management. Candidates who are familiar with Windows environment will have an added advantage.
- Desktop Management: Experience in MS Windows desktop management tools and server administration.
- Active listening to understand user issues and concerns.
- Friendly and approachable behaviour for walk-ins and phone calls.
- Empathy and patience when dealing with non-technical users.
- Coordination with other IT team members for issue resolution.
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person