
Application Support Executive – SharePoint / Canvas
RM 4,000 - RM 6,000 / month
Checking job availability...
Original
Simplified
JOB SUMMARY
- This position is an executive position at the Sarawak Campus. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:
- Ensure SharePoint and Canvas platforms are consistently operational and perform at optimal levels;
- Assist users with platform-related issues, such as navigating features, resolving access problems, and troubleshooting technical issues;
- Support users in managing content on SharePoint (e.g., libraries, lists, workflows) and Canvas (e.g., courses, modules, assessments);
- Diagnose and resolve issues related to SharePoint (e.g., workflow errors, permissions problems) and Canvas (e.g., course configuration, gradebook issues);
- Manage user roles, permissions, and access rights to ensure secure use of SharePoint and Canvas;
- Provide training sessions or documentation for users to maximise the platforms' potential; and
- Generate reports on usage, system performance, and user engagement in both platforms.
JOB REQUIREMENTS
- A Bachelor’s degree in information technology (IT) or other related discipline from a recognised institution with at least three (3) years of work experience in the areas of operation support. Master’s degree holder in a relevant discipline can be considered
- Proven experience in managing, configuring, and supporting SharePoint Online.
- Strong ability to diagnose, troubleshoot, and resolve application issues for both platforms.
- Demonstrated knowledge of managing user roles, access permissions, and secure sharing in SharePoint and Canvas.
- Experience providing end-user support, including resolving technical issues and assisting with platform functionality.
- Proven experience in providing application support for SharePoint and Canvas LMS or similar platforms.
- Strong interpersonal skills for effectively collaborating with technical and non-technical teams.
- Ability to generate reports on platform usage, system performance, and user engagement using built-in tools or external reporting platforms (e.g., Power BI, Tableau).
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person