
ITSM Governance Coordinator
RM 4,000 - RM 6,000 / month
Checking job availability...
Original
Simplified
JOB SUMMARY
- This position is an executive position at the Sarawak Campus. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:
- Establish and maintain ITSM governance frameworks (e.g., ITIL, COBIT) to ensure all IT operations and services meet organisational policies, regulatory standards, and best practices.
- Act as a bridge between IT and business stakeholders to ensure IT services deliver value and support strategic goals.
- Measure and report on key performance indicators (KPIs) and service-level agreements (SLAs) to assess ITSM performance and identify opportunities for improvement.
- Develop and enforce standardised ITSM policies, procedures, and practices to maintain consistency across all IT teams and services.
- Promote a culture of continual service improvement by regularly reviewing and optimising ITSM processes and governance practices.
JOB REQUIREMENTS
- A Bachelor’s degree in information technology (IT) or other relevant discipline from a recognised institution with at least three (3) years of work experience in the areas of operation support.
- Master’s degree holder in a relevant discipline can be considered.
- Ability to generate reports, configure workflows, and monitor performance metrics using ITSM platforms.
- Demonstrated experience in managing and governing ITSM processes, such as Incident, Problem, Change, and Service Request Management.
- Experience in implementing and monitoring governance frameworks to ensure policy adherence and compliance.
- Solid understanding of IT infrastructure components (e.g., servers, networks, cloud platforms) and their dependencies on ITSM processes.
- Ability to lead process reviews, governance meetings, and training sessions for ITSM awareness.
- Demonstrated ability to identify inefficiencies in ITSM processes and implement process improvements.
- Excellent verbal and written communication skills to explain technical concepts to nontechnical stakeholders and create clear governance documentation
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person