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ITSM Governance Coordinator

  • Full Time, onsite
  • Agensi Pekerjaan UniTalent (Recruitment Agency)
  • Kuching, Malaysia
RM 4,000 - RM 6,000 / month

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JOB SUMMARY

  • This position is an executive position at the Sarawak Campus. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:
  • Establish and maintain ITSM governance frameworks (e.g., ITIL, COBIT) to ensure all IT operations and services meet organisational policies, regulatory standards, and best practices.
  • Act as a bridge between IT and business stakeholders to ensure IT services deliver value and support strategic goals.
  • Measure and report on key performance indicators (KPIs) and service-level agreements (SLAs) to assess ITSM performance and identify opportunities for improvement.
  • Develop and enforce standardised ITSM policies, procedures, and practices to maintain consistency across all IT teams and services.
  • Promote a culture of continual service improvement by regularly reviewing and optimising ITSM processes and governance practices.

JOB REQUIREMENTS

  • A Bachelor’s degree in information technology (IT) or other relevant discipline from a recognised institution with at least three (3) years of work experience in the areas of operation support.
  • Master’s degree holder in a relevant discipline can be considered.
  • Ability to generate reports, configure workflows, and monitor performance metrics using ITSM platforms.
  • Demonstrated experience in managing and governing ITSM processes, such as Incident, Problem, Change, and Service Request Management.
  • Experience in implementing and monitoring governance frameworks to ensure policy adherence and compliance.
  • Solid understanding of IT infrastructure components (e.g., servers, networks, cloud platforms) and their dependencies on ITSM processes.
  • Ability to lead process reviews, governance meetings, and training sessions for ITSM awareness.
  • Demonstrated ability to identify inefficiencies in ITSM processes and implement process improvements.
  • Excellent verbal and written communication skills to explain technical concepts to nontechnical stakeholders and create clear governance documentation

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Schedule:

  • Monday to Friday

Work Location: In person