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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Team Lead Customer Service

RM 4,000 - RM 5,500 / month
Checking job availability...
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Position: Team Lead Customer Service Agent

Department: Customer Management (Customer Service)

Reporting to: Customer Service Assistant Manager

Shift rotation

What you’ll do

  • Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies
  • Workoncase volumes across call, email, social media, and chat channels; as well as outbound calls when required
  • Demonstrate in-depth knowledge and understanding of the organization's products and services to effectively assist customers and ensure compliance
  • Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or other teams as necessary, while maintaining ownership of the case until resolution
  • Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns
  • Collaborate with cross-functional teams to provide feedback, suggest improvements, and advocate for customer needs and preferences
  • Contribute to the development and maintenance of KAF's knowledge base to facilitate customer self-service
  • Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points
  • Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.

What you need to succeed:

  • At least 3 years of relevant experience in a Customer Service / Customer Experience function in the Financial Services industry or Digital Natives companies
  • Experience Leading customer service team.
  • Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner
  • Excellent problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries
  • Empathy, patience, and a customer-centric mindset to handle customer complaints and requests
  • Able to work on shift

Job Type: Contract

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?

Work Location: In person