Billing & Order Processing (Mandarin speaker)

Gradiant is a global solutions provider for advanced water and wastewater treatment. We are a different kind of water company. With a full suite of differentiated and proprietary end-to-end solutions, powered by the top minds in water, the company serves its clients' mission-critical operations in the world's essential industries. Gradiant’s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater. The Boston-headquartered company was founded at MIT and has over 1,000 employees worldwide. Singapore is our Regional Headquarters and home to our Global Innovation Center. Learn more at gradiant.com."

About the Client, a Gradiant spin-off

Our client is a digital solutions provider that harnesses the power of AI to optimize asset performance across the entire water value chain. As a Gradiant spin-off, the Client delivers proprietary end-to-end solutions for water and wastewater reclamation and reuse systems for industrial and municipal water clients worldwide.

Leveraging its proprietary technologies, the Client empowers clients to reduce operational costs, minimize maintenance downtime, and achieve unparalleled system performance.

Position overview

The Billing & Order Processing Clerk is responsible for processing customer orders, generating accurate invoices, handling shipping documents, and ensuring seamless billing operations. This role requires close collaboration with sales, finance, logistics, and the regional sales team, as well as commercial managers and service managers, to manage order fulfillment while maintaining compliance with company policies and financial regulations. Since this role will be handling the Taiwan market, Mandarin proficiency is required for effective communication and support.

Key Responsibilities

1. Order Processing & Management

• Review and process customer purchase orders (POs) in the ERP system (SAP S4Hana Public Cloud)
• Verify order details, pricing, product availability, and contract terms before order confirmation
• Coordinate with the sales and logistics teams to ensure timely order fulfillment and delivery
• Ensure proper documentation of orders, approvals, and special instructions

2. Invoice Processing & Billing Operation

• Generate and issue invoices based on processed orders, ensuring accuracy in billing details (customer details, pricing, discounts, taxes, etc.
• Upload invoices into the ERP system and maintain billing record
• Validate invoice details against purchase orders and contracts to avoid discrepancies
• Ensure invoices comply with tax regulations (GST, VAT, etc.) and company policies
• Coordinate with customers for any special billing requirements (e.g., split billing, advance payments

3. Work with Sales Team to Resolve Order and Invoice Disputes

• Collaborate with the Sales Team to verify order details, pricing discrepancies, and contract terms in case of disputes
• Coordinate with internal teams to ensure timely resolution of issues related to order processing and billing
• Maintain clear documentation of dispute resolutions for reference and audit purpose

4. Handling Shipping Documents & Delivery Notes

• Prepare and verify Delivery Notes (DN) and other shipping documents before dispatch
• Ensure that delivery documentation aligns with order details, invoices, and customer requirement
• Coordinate with the regional sales team / warehouse to ensure smooth shipment and delivery track

5. Compliance & Documentation

• Ensure that all orders, invoices, and shipping documents follow internal financial controls and compliance requirement
• Maintain an organized filing system for orders, invoices, delivery notes, and receipts (both digital and physical records
• Assist in audits by providing necessary billing, order processing, and shipping records

6. Reporting & Data Management

• Generate reports on order processing metrics, billing transactions, outstanding invoices, and credit

7. Administrative & Support Functions

• Assist in training new hires on order processing, billing, and shipping documentation procedures

Required Qualifications & Skills:

Education & Experience

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, Supply Chain, or a related field
• 3 - 5 years of experience in order processing, billing, shipping documentation, or accounts receivable.

Technical

• Skills ERP Proficiency: Experience with SAP S4Hana Public Cloud, Oracle, or similar order-to-cash and shipping management
• systems. Strong knowledge of Microsoft Excel (pivot tables, VLOOKUP
• , etc.).Understanding of invoicing procedures, taxation, and revenue recognition principles.
• Familiarity with shipping documentation (Delivery Notes, Packing Lists, Commercial Invoices
• Knowledge of financial regulations, tax laws (GST, VAT), and compliance

requirements.

• Soft Skills: High level of accuracy and attention to detail
• .Good communication skills for interacting with internal teams and customers
• Strong organizational and time management skills to handle multiple tasks
• Problem-solving ability to resolve order, billing, and shipping discrepancies efficiently.

Work Environment & Reporting Structure:

• The Billing & Order Processing Clerk will work closely with the Billing Team Lead, Regional Sales Team , Commercial Managers, Service Managers, Logistics, and Finace teams.
• The role may require flexibility during peak order periods and financial closing cycles

Language Requirements:

• Proficiency in Mandarin and English is required, as this role will manage orders for the Taiwan market.

Gradiant is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Gradiant is a global solutions provider for advanced water and wastewater treatment. We are a different kind of water company. With a full suite of differentiated and proprietary end-to-end solutions, powered by the top minds in water, the company serves its clients' mission-critical operations in the world's essential industries. Gradiant’s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater. The Boston-headquartered company was founded at MIT and has over 1,000 employees worldwide. Singapore is our Regional Headquarters and home to our Global Innovation Center. Learn more at gradiant.com."

About the Client, a Gradiant spin-off

Our client is a digital solutions provider that harnesses the power of AI to optimize asset performance across the entire water value chain. As a Gradiant spin-off, the Client delivers proprietary end-to-end solutions for water and wastewater reclamation and reuse systems for industrial and municipal water clients worldwide.

Leveraging its proprietary technologies, the Client empowers clients to reduce operational costs, minimize maintenance downtime, and achieve unparalleled system performance.

Position overview

The Billing & Order Processing Clerk is responsible for processing customer orders, generating accurate invoices, handling shipping documents, and ensuring seamless billing operations. This role requires close collaboration with sales, finance, logistics, and the regional sales team, as well as commercial managers and service managers, to manage order fulfillment while maintaining compliance with company policies and financial regulations. Since this role will be handling the Taiwan market, Mandarin proficiency is required for effective communication and support.

Key Responsibilities

1. Order Processing & Management

• Review and process customer purchase orders (POs) in the ERP system (SAP S4Hana Public Cloud)
• Verify order details, pricing, product availability, and contract terms before order confirmation
• Coordinate with the sales and logistics teams to ensure timely order fulfillment and delivery
• Ensure proper documentation of orders, approvals, and special instructions

2. Invoice Processing & Billing Operation

• Generate and issue invoices based on processed orders, ensuring accuracy in billing details (customer details, pricing, discounts, taxes, etc.
• Upload invoices into the ERP system and maintain billing record
• Validate invoice details against purchase orders and contracts to avoid discrepancies
• Ensure invoices comply with tax regulations (GST, VAT, etc.) and company policies
• Coordinate with customers for any special billing requirements (e.g., split billing, advance payments

3. Work with Sales Team to Resolve Order and Invoice Disputes

• Collaborate with the Sales Team to verify order details, pricing discrepancies, and contract terms in case of disputes
• Coordinate with internal teams to ensure timely resolution of issues related to order processing and billing
• Maintain clear documentation of dispute resolutions for reference and audit purpose

4. Handling Shipping Documents & Delivery Notes

• Prepare and verify Delivery Notes (DN) and other shipping documents before dispatch
• Ensure that delivery documentation aligns with order details, invoices, and customer requirement
• Coordinate with the regional sales team / warehouse to ensure smooth shipment and delivery track

5. Compliance & Documentation

• Ensure that all orders, invoices, and shipping documents follow internal financial controls and compliance requirement
• Maintain an organized filing system for orders, invoices, delivery notes, and receipts (both digital and physical records
• Assist in audits by providing necessary billing, order processing, and shipping records

6. Reporting & Data Management

• Generate reports on order processing metrics, billing transactions, outstanding invoices, and credit

7. Administrative & Support Functions

• Assist in training new hires on order processing, billing, and shipping documentation procedures

Required Qualifications & Skills:

Education & Experience

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, Supply Chain, or a related field
• 3 - 5 years of experience in order processing, billing, shipping documentation, or accounts receivable.

Technical

• Skills ERP Proficiency: Experience with SAP S4Hana Public Cloud, Oracle, or similar order-to-cash and shipping management
• systems. Strong knowledge of Microsoft Excel (pivot tables, VLOOKUP
• , etc.).Understanding of invoicing procedures, taxation, and revenue recognition principles.
• Familiarity with shipping documentation (Delivery Notes, Packing Lists, Commercial Invoices
• Knowledge of financial regulations, tax laws (GST, VAT), and compliance

requirements.

• Soft Skills: High level of accuracy and attention to detail
• .Good communication skills for interacting with internal teams and customers
• Strong organizational and time management skills to handle multiple tasks
• Problem-solving ability to resolve order, billing, and shipping discrepancies efficiently.

Work Environment & Reporting Structure:

• The Billing & Order Processing Clerk will work closely with the Billing Team Lead, Regional Sales Team , Commercial Managers, Service Managers, Logistics, and Finace teams.
• The role may require flexibility during peak order periods and financial closing cycles

Language Requirements:

• Proficiency in Mandarin and English is required, as this role will manage orders for the Taiwan market.

Gradiant is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.