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IT System Support

  • Full Time, onsite
  • Tiong Nam Logistics Solutions Sdn. Bhd.
  • Johor Bahru, Malaysia
RM 3,000 - RM 4,000 / month

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Job Description

  • Interact with end user to assist in troubleshooting, identifying root cause, and provide technical support when needed
  • Installation and configuration of company's computer hardware, operating system and applications
  • Working with field engineers to visit end user if the problem is more serious
  • Maintenance and monitoring of computer networks and systems
  • Follow instruction from superior or field engineer during task execution and IT infrastructure implementation
  • Updating self-help documents so end user can try fix problems themselves, including procedural documentation and relevant reports.

Requirements:

  • Bachelor's Degree in Information Technology, Computer Science
  • Good analytical and problem-solving skills
  • Customer service and relationship management experience
  • Ability to explain complex ideas to user who has limited IT and system knowledge
  • Proficiency in English and Bahasa (Mandarin is an added advantage).

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month