
IT System Support
RM 3,000 - RM 4,000 / month
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Job Description
- Interact with end user to assist in troubleshooting, identifying root cause, and provide technical support when needed
- Installation and configuration of company's computer hardware, operating system and applications
- Working with field engineers to visit end user if the problem is more serious
- Maintenance and monitoring of computer networks and systems
- Follow instruction from superior or field engineer during task execution and IT infrastructure implementation
- Updating self-help documents so end user can try fix problems themselves, including procedural documentation and relevant reports.
Requirements:
- Bachelor's Degree in Information Technology, Computer Science
- Good analytical and problem-solving skills
- Customer service and relationship management experience
- Ability to explain complex ideas to user who has limited IT and system knowledge
- Proficiency in English and Bahasa (Mandarin is an added advantage).
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month