Epicareer Might not Working Properly
Learn More

CRM Specialist (Hubspot)

RM 3,500 - RM 4,500 / month

Checking job availability...

Original
Simplified

CRM Specialist (Hubspot)

About Talentbank:

At Talentbank, we are dedicated to creating a robust recruitment ecosystem. Our vision is to elevate the skills of talents across the market, with the aim of significantly reducing Malaysia's unemployment rate. By introducing a groundbreaking approach, we strive to seamlessly link outstanding employers with top-tier candidates. Our track record speaks volumes: countless employers have found exceptional employees through our vast network, spanning over 100 Private & Public Universities, and HR Leaders in Malaysia.

Job Summary:

This role is responsible for managing and optimizing an organization's use of CRM systems to enhance customer satisfaction - both internal and external, streamline processes, and improve overall business performance.

Key Responsibilities (including but not limited to):

  • HubSpot CRM Implementation: Lead the efficient implementation and management of the HubSpot CRM system, including setup, configuration, and integration with Marketing Hub and Sales Hub.
  • Contact Management: Manage and organise contact information within HubSpot CRM, ensuring accurate and up-to-date customer data.
  • HubSpot Workflows and Automation: Develop and optimise workflows and automation within HubSpot to enhance process efficiency and task automation.
  • User Training (HubSpot Academy): Offer tailored training and solutions to enhance user proficiency in HubSpot CRM features, leveraging HubSpot Academy resources.
  • HubSpot Customisation: Customise HubSpot CRM to align with the organisation's specific needs, creating custom properties, deal stages, and reports.
  • CRM Strategic Implementation: Provide strategic planning that can help improve other departments' day-to-day operations.
  • HubSpot Features Introduction: Act as the main lead in exploring, understanding, and implementing new HubSpot features into the operations.
  • Coordination between Management & Departments: Facilitate communication and collaboration between management and departments to ensure smooth CRM system integration and adoption.
  • HubSpot System Management: Regulate HubSpot settings to ensure they are applied efficiently to operations.
  • HubSpot Integrations: Collaborate with different departments to integrate HubSpot CRM with other HubSpot tools and external applications, ensuring a seamless flow of information.
  • HubSpot Analytics and Reporting: Utilise HubSpot's reporting tools to generate insights on sales performance, customer interactions, and marketing effectiveness.
  • HubSpot Support: Provide ongoing support to users, troubleshoot issues, and act as the primary point of contact for any HubSpot-related queries.
  • Cross-functional Collaboration: Work and collaborate closely with other departments and projects as needed to ensure all tasks are delivered efficiently and effectively, enhancing overall productivity and project success.

Requirements:

  • Bachelor's degree in business, tech, data, business analytics, or a related field.
  • Proven track record of CRM implementation with customisation experience.
  • Knowledge of CRM systems (primarily HubSpot), sales pipelines, and other sales tools and techniques.
  • Ability to understand departmental pain points and provide effective solutions based on their needs.
  • Ability to work collaboratively with cross-functional teams to achieve business objectives.
  • Strong problem-solving skills to assist in troubleshooting technical issues related to server management and domains.
  • An eagerness to learn and contribute to the implementation of new software solutions that align with project requirements.
  • Results-driven mindset with the ability to meet deadlines and expectations.
  • Strong analytical and problem-solving skills with the ability to use data to drive decision-making.

Benefits:

  • Competitive compensation package
  • Basic Salary + Parking Credit
  • Other allowances where applicable (petrol, toll, meals etc.)
  • Performance based bonuses and sales commissions available
  • Comprehensive fringe benefits
  • Healthcare and wellbeing packages (medical, dental, optical etc.)
  • Employee wellness initiatives (trips, gatherings, dinners etc.)
  • Annual leave, sick leave, emergency leave provided (determined by length of service)
  • Professional growth
  • Career advancement and promotion opportunities.
  • Support for attending function related seminars, courses, events etc.
  • Exposure to digitization through exploration of various softwares.
  • Office Environment
  • Open concept workstation
  • Opportunity to contribute directly to the company’s growth and success.
  • Fast-paced and dynamic environment.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Sri Hartamas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • HubSpot: 2 years (Preferred)

Work Location: In person