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Jobs or company...

Customer Service Executive (MANDARIN SPEAKER)

RM 3,500 - RM 4,000 / month
Checking job availability...
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ROLE: Customer Service Executive

PROJECT: Malaysia Airlines

LOCATION:

Menara Dana 13 Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)

FREE shuttle service transport from LRT station to Office based on selected schedule JOB

SCOPE:

Handle inbound customer inquiries related to airline services.

Assist with flight bookings, cancellations, and rescheduling.

Provide accurate information on flight details, baggage policies, and specialrequests.

Address customer complaints and provide effective resolutions.

Ensure compliance with company and airline policies.

Maintain customer records and follow up on pending issues.

REQUIREMENTS:

Strong communication skills in English & Bahasa Malaysia (spoken & written).- Candidates supporting Mandarin/Cantonese must be fluent inspeaking, writing and reading.

Customer service experience is a plus.

Ability to work in rotational shifts, including weekends and public holidays.

Problem-solving skills and a customer-first mindset.

SPM leavers and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided

SALARY PACKAGE:

Basic Salary:

- Cantonese, Mandarin & English : RM3,500

KPI allowance: Up to RM300

Night Shift allowance : Up to RM200

WORKING HOURS:

24/7 rotational shift

9.5 hours working a day (1 hour break & 30 minutes short break)

5 working days with 2 days off (depending on scheduled shifts)

JOB TYPE:

Contract (24 months)

Intake Date : 25th March 2025

TRAINING SHIFTS:

7am-3pm / 3.30pm-11.30pm

Job Types: Contract, Fresh graduate
Contract length: 24 months

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Fixed shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus

Application Question(s):

  • Are you able to attend the training at Menara Dana 13 Ara Damansara, Petaling Jaya

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

Expected Start Date: 03/25/2025