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Customer Service Executive (Intake April 2025)

RM 2,150 - RM 3,150 / month

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Requirements

  • Malaysian Citizen
  • Able to start on immediately
  • Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & written assessments

Responsibility

  • Maintain excellent telephone etiquette by being professional, confident, and patient.
  • Handle incoming customer inquiries over the phone.
  • Identify the root cause of customer issues and provide appropriate solutions.

Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift

- Morning

  • 8:00am-5:00pm
  • 9:00am-6:00pm

- Evening

  • 1:00pm-10:00pm
  • 3:00pm-12:00am

Remuneration Package

  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Location: Level 10, East Wing, Berjaya Times Square, Jalan Imbi Kuala Lumpur

Benefits

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)

Job Types: Full-time, Permanent

Pay: RM2,150.00 - RM3,150.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is your expected salary?
  • If hired, are you available to join on 8 April 2025?

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)