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Service Desk Agent (Thai Speaker)| 8543

Salary undisclosed

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Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat or self-service portal.
  • Provide first-level technical support and resolve hardware, software, and network issues.
  • Assist customers with account setup, software installation, and troubleshooting.
  • Diagnose technical issues based on customer descriptions and use remote support tools to resolve them.
  • Escalate unresolved issues to Level 2 or higher support teams with detailed documentation.
  • Follow up with customers to ensure issues are fully resolved.
  • Record all support requests and resolutions in the service desk ticketing system.
  • Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.
  • Educate customers on best practices and preventive measures to avoid recurring issues
  • Able to speak, read and write in Thai.
  • Strong problem-solving and analytical skills.Excellent verbal and written communication skills.
  • Basic understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with various operating systems (Windows, Mac, Linux) and common software applications.
  • Ability to work independently and as part of a team

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1.00 - RM2.00 per month

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend jobs

Work Location: In person