Service Desk Agent (Thai Speaker)| 8543
Salary undisclosed
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Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat or self-service portal.
- Provide first-level technical support and resolve hardware, software, and network issues.
- Assist customers with account setup, software installation, and troubleshooting.
- Diagnose technical issues based on customer descriptions and use remote support tools to resolve them.
- Escalate unresolved issues to Level 2 or higher support teams with detailed documentation.
- Follow up with customers to ensure issues are fully resolved.
- Record all support requests and resolutions in the service desk ticketing system.
- Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.
- Educate customers on best practices and preventive measures to avoid recurring issues
- Able to speak, read and write in Thai.
- Strong problem-solving and analytical skills.Excellent verbal and written communication skills.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems (Windows, Mac, Linux) and common software applications.
- Ability to work independently and as part of a team
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM1.00 - RM2.00 per month
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Work Location: In person