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Customer Service Representative [Permanent | Ampang Park | Mon-Fri 9am-6pm]

  • Full Time, onsite
  • Agensi Pekerjaan Hiredsearch Services Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 4,500 / month

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CUSTOMER SERVICE REPRESENTATIVE [Hotel Project | Ampang Park G Tower | Regular Hours]

  • Providing overall hotel reservations and related support to customers via phone or email
  • Processes transactions, prepared correspondence, and fulfils customer needs to ensure customer satisfaction
  • Handle pre & post reservation inquires and customer request by phone/ email
  • Modify, change and/or cancel existing reservations
  • Make outbound calls to hotel/guests to arrange special request if required
  • Act as liaison between guest & service provider to resolve complaints
  • Manage relationships with service provider by providing high levels of customer service and account

Requirements:

  • Read and Write (Type) in both English & Mandarin, speak in Cantonese is preferred to support Hong Kong market
  • Fresh Graduates are encouraged to apply
  • Applicants must be willing to work in KLCC area - LRT 5 minutes walking distance
  • *** Working Hour: 9am - 6pm / 9.30am - 6.30pm

Job Type: Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Schedule:

  • Monday to Friday

Work Location: In person

Expected Start Date: 04/04/2025