
Customer Service Representative [Permanent | Ampang Park | Mon-Fri 9am-6pm]
RM 3,000 - RM 4,500 / month
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CUSTOMER SERVICE REPRESENTATIVE [Hotel Project | Ampang Park G Tower | Regular Hours]
- Providing overall hotel reservations and related support to customers via phone or email
- Processes transactions, prepared correspondence, and fulfils customer needs to ensure customer satisfaction
- Handle pre & post reservation inquires and customer request by phone/ email
- Modify, change and/or cancel existing reservations
- Make outbound calls to hotel/guests to arrange special request if required
- Act as liaison between guest & service provider to resolve complaints
- Manage relationships with service provider by providing high levels of customer service and account
Requirements:
- Read and Write (Type) in both English & Mandarin, speak in Cantonese is preferred to support Hong Kong market
- Fresh Graduates are encouraged to apply
- Applicants must be willing to work in KLCC area - LRT 5 minutes walking distance
- *** Working Hour: 9am - 6pm / 9.30am - 6.30pm
Job Type: Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person
Expected Start Date: 04/04/2025