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Logistics Analyst (Thai Speaker)

  • Full Time, onsite
  • Agensi Pekerjaan Ideal Reliance Sdn Bhd
  • Cyberjaya, Malaysia
RM 3,000 - RM 3,800 / month

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Job Details:

  • Location: Cyberjaya, Selangor
  • Contract Duration: 9 months
  • Working as shift 24/7
  • Salary Offered: RM 3,000 (shift allowance: RM 400, language allowance: RM 400)

Responsibilities:

  • Represents a professional customer focused image of company to the public.
  • Identifies opportunities to improve the customer experience for key customers.
  • Handles a range of first line customer enquiries within the agreed processes and ways of working.
  • Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain.
  • Acts to resolve customer enquiries during the first contact with the customer (live resolution).
  • Pro-actively keeps key customers informed throughout the contact management process.
  • Records and follow up all key customer contacts in customer facing systems for the service accredited.
  • Primary contact point for the haulers to advise truck drivers of necessary amendments to plan.
  • Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
  • Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to Vendor Managed Inventory (VMI) customers.
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.
  • Ensure any Special Instructions noted on the orders have been processed.
  • Initiate surcharges for Left on Board and urgent orders to the customers.
  • Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

Skills & Requirements:

  • A diploma or bachelor degree.
  • Fluent written and spoken Thai language skills.
  • Good English language skills.
  • Good prioritization skills.
  • Good problem-solving ability.
  • A good attitude with willingness to learn and contribute towards team goals.

Job Type: Contract
Contract length: 9 months

Pay: RM3,000.00 - RM3,800.00 per month

Language:

  • Thai (Preferred)

Work Location: In person