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Executive, Customer Service

  • Full Time, onsite
  • Agensi Pekerjaan Ideal Reliance Sdn Bhd
  • Shah Alam, Malaysia
RM 2,000 - RM 2,700 / month

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Responsibilities:

  • Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer.
  • Keep records of interactions and details of customer inquiries, complaints, and comments.
  • Ensure the customer’s requests are attended to accordingly.
  • Liaise with respective team to have quick and efficient resolution of customer issues/queries.
  • Adhere to escalation procedures of handling customer concerns at all times.
  • Provide excellent service to all our customers at all times.
  • Candidate with knowledge in medical background is added advantage.

Requirements:

  • Candidate must possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma in any field.
  • Experience in Call Centre / Third Party Administration (TPA) / Hospitality industry would be an added advantage.
  • Able to communicate well in both English & Bahasa Malaysia
  • Computer literate and internet savvy.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Willingness to work late/on shift as or when required.
  • Adhere with the 24/7 Call Centre operation and scheduling.
  • Possess own transport.

Additional Information:

  • Working Hour: 10 hours for day shift, night shift will be 12 hours. Alternate off day. Per week will be 5 days' work and 2 days off.
  • Job Type: Permanent
  • Salary Range: Up to RM2,500.00
  • Location: Bukit Jelutong, Shah Alam
  • Entitlement for OT/shift allowance: Yes

Job Type: Permanent

Pay: RM2,000.00 - RM2,700.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Work Location: In person