
Executive, Customer Service
RM 2,000 - RM 2,700 / month
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Responsibilities:
- Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer.
- Keep records of interactions and details of customer inquiries, complaints, and comments.
- Ensure the customer’s requests are attended to accordingly.
- Liaise with respective team to have quick and efficient resolution of customer issues/queries.
- Adhere to escalation procedures of handling customer concerns at all times.
- Provide excellent service to all our customers at all times.
- Candidate with knowledge in medical background is added advantage.
Requirements:
- Candidate must possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma in any field.
- Experience in Call Centre / Third Party Administration (TPA) / Hospitality industry would be an added advantage.
- Able to communicate well in both English & Bahasa Malaysia
- Computer literate and internet savvy.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Willingness to work late/on shift as or when required.
- Adhere with the 24/7 Call Centre operation and scheduling.
- Possess own transport.
Additional Information:
- Working Hour: 10 hours for day shift, night shift will be 12 hours. Alternate off day. Per week will be 5 days' work and 2 days off.
- Job Type: Permanent
- Salary Range: Up to RM2,500.00
- Location: Bukit Jelutong, Shah Alam
- Entitlement for OT/shift allowance: Yes
Job Type: Permanent
Pay: RM2,000.00 - RM2,700.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Work Location: In person