Epicareer Might not Working Properly
Learn More

Data Entry Cum Customer Service Executive

RM 2,300 - RM 2,500 / month

Checking job availability...

Original
Simplified

Key Responsibilities:

  • Accurately enter and update customer data, ensuring consistency and precision across databases
  • Handle customer inquiries via phone, email, and chat with professionalism and courtesy
  • Provide timely resolutions to customer concerns, escalating when necessary
  • Maintain and organize customer records and data, ensuring up-to-date information
  • Process orders, requests, and feedback, ensuring a smooth workflow for the team
  • Assist with product/service information and troubleshooting
  • Collaborate with other teams to ensure customer needs are met and expectations exceeded
  • Prepare reports, data analysis, and maintain logs for customer service performance
  • Ensure compliance with company policies, procedures, and quality standards

Key Qualifications:

  • High school diploma or equivalent (Bachelor's degree is a plus)
  • Proven experience in data entry and customer service (preferably in a similar industry)
  • Strong proficiency in Microsoft Office (Excel, Word, etc.) and CRM software
  • Excellent communication skills with a strong customer-oriented mindset
  • Exceptional attention to detail and organizational skills
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment
  • Ability to work independently while being a team player

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Work Location: In person